• 12-Month Contract
• Part-Time
• 19 Hours Per Week (Hours Flexible)
• Sunshine Coast, QLD

Are you a natural relationship builder who thrives on connecting with people, taking initiative, and turning conversations into meaningful support for a life-changing cause?

We're looking for a warm, organised, and confident communicator to join our Marketing and Fundraising team. This varied role combines donor engagement, customer service, administration, and office support, making it ideal for someone who enjoys purpose-driven work, building relationships, and making a genuine impact.

This is a 12-month part-time contract (19 hours per week) based at our Sunshine Coast head office, reporting to the Marketing Team Leader. With flexibility to work your hours across standard business hours, this role is well suited to someone seeking meaningful work while maintaining balance alongside other commitments.

About Destiny Rescue

Destiny Rescue is an internationally recognised, Christian-based, not-for-profit organisation with a powerful mission: to rescue children from sexual exploitation and human trafficking and equip them to stay free.

Through rescue operations and long-term reintegration programs across Asia, Africa, and Latin America, we work every day to bring freedom, safety, and hope to vulnerable children. To date, we have rescued more than 26,000 individuals and continue to grow as a dynamic organisation committed to expanding our global impact.

By joining our team, you will be part of a transformative effort to rescue and support vulnerable children, helping ensure they have the opportunity to live lives of freedom and hope.

About the Role

As a Contact Centre Operator – Donor Engagement, you will be a key point of contact for supporters, delivering exceptional donor experiences while supporting the smooth running of our Sunshine Coast office. You will build meaningful relationships with donors, assist with fundraising initiatives, and help ensure supporters remain connected to the life-changing impact of their generosity.

Your role will focus on:

• Delivering exceptional donor care through inbound and outbound communications, including thank-you calls, donor stewardship, and fundraising conversations.
• Building genuine, lasting relationships with donors and supporters.
• Supporting fundraising appeals and campaigns to help achieve organisational goals.
• Maintaining accurate donor records and campaign data within Salesforce CRM.
• Assisting with general office administration, including mail, supplies, and day-to-day office support.
• Collaborating with internal teams to provide a positive and engaging supporter experience.

About You

You enjoy connecting with people, are highly organised, and are motivated by making a meaningful difference. You bring a donor-first mindset and understand the importance of helping supporters feel valued, appreciated, and connected to the impact of their giving.

You have experience in customer service, donor care, or supporter engagement roles, along with excellent communication skills both over the phone and in writing. You're confident building relationships, asking for donations, and adapting your approach to different audiences. With strong attention to detail, effective time management, and experience using Salesforce or similar CRM systems, you're ready to contribute to a cause that changes lives.

What We Offer

We care deeply for our team and offer a range of great benefits.

• A supportive, encouraging, and values-driven team environment.
• Flexible part-time work arrangements across standard business hours.
• Salary packaging of up to $18,550 tax free to maximise your take-home pay.
• Competitive salary with 12% employer-contributed superannuation.
• Annual leave loading in accordance with the applicable award.
• Access to our Employee Assistance Program (EAP).
• Training and development opportunities to support your growth and career progression.
• The opportunity to use your skills to make a genuine difference in the lives of vulnerable children around the world.

To Apply

If you're ready to make a lasting impact and help grow our mission, we'd love to hear from you. Please click "Apply Now" and submit your cover letter (maximum two pages) outlining your suitability for the role, along with your resume/CV.

Alternatively, for an initial discussion, contact our team at [email protected] using the subject line: Contact Centre Operator - Donor Engagement - Warana enquiry via EthicalJobs.

Destiny Rescue has the highest commitment to child safety. A police check is required for the successful applicant, and applicants must be currently residing in Australia with full working rights.

As a child-safe organisation, Destiny Rescue is committed to safeguarding children and preventing all forms of abuse, exploitation, harassment, misconduct, and unethical behaviour. All employees are required to comply with our Code of Conduct and safeguarding policies.

Employment is subject to satisfactory reference and screening checks. Destiny Rescue participates in the Inter-Agency Misconduct Disclosure Scheme, through which we may request information from previous employers regarding any substantiated findings of sexual exploitation, sexual abuse, sexual harassment, or other serious misconduct, as well as ongoing investigations at the time employment ended. By submitting an application, applicants acknowledge and consent to these recruitment and screening processes.