• Bondi Junction, Sydney NSW
• Medical Administration (Healthcare & Medical)
• Full time
• $65,000 – $69,000 per year

Position Overview

The Billing Liaison plays a key operational role in supporting both financial processes and the day-to-day patient experience at Dokotela. This position ensures accurate billing, Medicare processing, and payment administration while also providing high-quality administrative and patient-facing support.

Working closely with clinicians, the billing team, and administrative colleagues, this role helps deliver a seamless, professional experience for patients from booking through to payment resolution. The ideal candidate is detail-oriented, organised, and confident communicating about both financial matters and appointment-related enquiries, while maintaining compliance with Medicare and privacy requirements.

Payment Processing & Claims

• Process patient payments via Tyro, Automed, and other payment platforms
• Submit and reconcile Medicare claims via BP Online Claiming and Automed (including bulk-bill claims)
• Manage claim adjustments, reversals, refunds, and external transfers
• Identify and follow up on incomplete or missing specialist item numbers
• Ensure all billing activities align with Medicare and internal compliance guidelines

Accounts & Financial Administration

• Send remittance advice and treatment letters to patients and referrers.
• Oversee the confirmation process for payment verification and follow-up.
• Follow up discrepancies or incomplete financial documentation with patients and providers

Communication & Enquiries

• Monitor and action all items in the Accounts email inbox.
• Respond to inbound phone enquiries related to billing, payments, and Medicare processes.
• Action internal BP Messages and patient reminders relating to outstanding accounts or claims.
• Follow up on incomplete financial documentation or discrepancies with patients or providers.

Debt Management

• Manage debt collection processes, including daily and weekly follow-up of outstanding accounts through Automed, respectful communication with patients regarding balances, documentation of recovery efforts, and coordination of payment arrangements in line with internal policy.

Required Skills & Experience

• Previous experience in medical billing, accounts receivable, or healthcare finance is highly desirable.
• Knowledge of Medicare claiming processes and platforms (e.g. BP Online Claiming, Automed) is highly desirable.
• High attention to detail and accuracy in financial data entry and reconciliation.
• Excellent communication skills, particularly when dealing with sensitive patient billing enquiries.
• Familiarity with Best Practice (BP) or similar clinical software is preferred, but not required.
• Ability to manage time effectively and prioritise workload across daily and weekly cycles.

Why Join Dokotela?

• Contribute to improving access to mental health care across Australia.
• Supportive team culture with ongoing opportunities for development.
• Be part of an innovative and growing telehealth organisation.

Next Steps

To submit your application please click 'Apply Now' by the closing date.