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Membership Advisor

Diversity Council Australia

This is an exciting opportunity for a Membership Advisor to join Diversity Council Australia (DCA)

The Role

  • Full time role working from your home based in Perth
  • Opportunity to work with a leading not for profit member organisation, reporting to the Members & Advisory Director
  • The successful candidate must be able to build genuine rapport with DCA members to understand, identify and provide support for DCA’s high volume of members
  • Energetic and passionate about building DCA’s membership network

About Us

DCA is the independent not-for-profit peak body leading diversity and inclusion in the workplace. We provide unique research, inspiring events and programs, curated resources and expert advice across all diversity dimensions to a community of over 700 member organisations.

Member Services Team

  • Building and maintaining relationships with DCA members, particularly in Western Australia
  • Attending meetings with members to build relationships, particularly in Western Australia
  • Achieving member relationship targets and KPI’s as set by the Members Director
  • Research and develop the local market for new members with the Members Director
  • Identify and work with the Members Director to resolving areas of concern for members
  • Administrative work associated with new member onboarding process
  • ASK DCAs – responding to short questions submitted by members about any aspect of Diversity & Inclusion practice.
  • Carrying out member satisfaction surveys, engagement reports and reviews
  • Updating the CRM (Civi) and ensuring the membership team are updated
  • Passing leads to the relevant DCA team and Members Director with follow up on progress
  • Liaising with internal departments/team members to ensure member needs are fulfilled effectively
  • Alerting the identifying potential revenue opportunities with members
  • Letting members/potential members know about other services DCA offers
  • (Over time) Delivery of Knowledge Programs/Workshops training on various Diversity & Inclusion topics in Perth

Skills & Experiences

  • Excellent written and verbal communication skills & attention to detail
  • Experience with CRM Civi
  • Passionate about Social Justice, diversity & inclusion and DCA values
  • Good sales and negotiation skills
  • Self-starter with plenty of drive, initiative and motivation
  • An honest and trustworthy manner
  • Ability to analyse and research information
  • Enjoy working in a small interstate team, from home using established systems and processes
  • Ability to identify and implement change for improvement
  • Preferably tertiary degree qualified
  • Minimum 3 years prior directly relevant administration experience, preferably in the membership and/or not for profit sector

DCA is an inclusive employer. We encourage flexible working and aim to create a work environment where all employees are valued, and can contribute, regardless of gender, age, culture, disability, sexual orientation or gender identity, Indigeneity, family and caring responsibilities or religion.

How to apply

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