Directions Health Services is an innovative non-profit organisation that has provided specialist alcohol and other drug (AOD) services in the ACT and NSW for more than 40 years. Today we offer a comprehensive suite of holistic AOD, mental health and primary health services that aim to reduce harms experienced by individuals, families and communities and improve overall health and wellbeing. Directions Health Services’ multidisciplinary teams currently include a Psychiatrist, Psychologist, Social Workers, Counsellors, Case Managers, Aboriginal Health Workers, Peer Support Workers, GPs, Registered Nurses, Pharmacists and Chemical Analysts.

At Directions, we pride ourselves on our supportive, inclusive, employee and client-centred culture. Our excellent culture has led to our very high staff retention rates and great reputation within the Mental Health and AOD sectors. Our capacity to implement innovative services developed in collaboration with our clients, partners, and other stakeholders, enables us to effectively respond to the changing needs of the communities we serve.

About the position

As an AOD Medical Receptionist, you will provide medical reception and administrative support to Directions’ programs including Althea Wellness Centre and Treatment and Support Services. Your role will involve warmly welcoming clients and visitors to Directions and accurately informing clients, their supports and the public about Directions’ programs and other relevant services. You will triage and register new clients, maintain client records, and uphold client confidentiality in accordance with professional standards. You will also participate in ongoing quality improvement and safety initiatives that improve client care and workplace environment.

This is a part-time position - 0.5 FTE or 20 hours per week.

Other Responsibilities

• Register clients, schedule appointments, maintain medical records and reports, follow up with clients and facilitate referrals as directed.

• Undertake general administration duties such as answering telephones, faxing, scanning, and photocopying.
• Assist the Practice Manager with administrative tasks.
• Carry out Medicare bulk billing for GPs, Nurse Practitioners and Psychiatry, ensuring all billing is compliant with legislation.
• Work collaboratively within the team to support meal breaks, staff absences including sick leave and annual leave, and general reception overflow.
• Maintain up-to-date alcohol and other drug service information by liaising with external government and non-government organisations.
• Participate in staff and team meetings and training activities as required to develop skills and knowledge in order to support and inform clients.

• Promote and maintain a positive, proactive, cooperative, and caring work environment.

What we offer

• A flexible and supportive work environment
• CSE Level 2 role, commensurate with qualifications, skills, and experience
• 17½% leave loading
• Generous salary packaging benefits
• Professional development and training opportunities

What we would like you to have

• We are looking for someone with medical administration or reception experience, preferably in a health or community service setting.

• Competent computer skills are required, and experience using an electronic patient/client management system is highly desirable.
• Experience using Best Practice and / or other medical software is desirable (Genie, Medical Director etc).
• Qualification and/or experience in AOD sector is desirable.
• Qualification in Business Administration or similar would be highly regarded.
• Strong interpersonal, oral and written skills and the ability to multi-task in a fast paced environment.
• An ability to work independently and in a collaborative team environment, with emphasis on reliability, punctuality, and flexibility.
• A demonstrated understanding and commitment to maintaining privacy and confidentiality principles around clients and medical records.

• An understanding of the impacts of drug and alcohol use on individuals, their families and the community and an ability to engage with staff, and with clients from a marginalised background, in a non-judgemental and respectful manner.

All appointments are conditional upon having suitable rights to work in Australia, Working with Vulnerable Peoples registration, current First Aid and CPR certification and a satisfactory National Police Check.

For further information about the position please refer to the attached Position Description and/or contact Gill Tozer – Practice Manager at [email protected] using the subject line: AOD Medical Receptionist enquiry via EthicalJobs.

A position description is attached.

Directions is passionate about providing equal employment opportunities and we greatly value diversity in our organisation. We actively encourage applicants from all background and cultures. Research shows that women and other marginalised individuals tend to only apply for jobs when they meet 100% of the requirements. If you think you may be a good fit for this position, but don't necessarily meet every requirement, please get in touch. We would love to have a chat and see if you could be a great fit.