Remote (Work from Home) | 22.5 hours per week

Are you passionate about creating exceptional learning experiences and helping students achieve their goals? Do you thrive in small fast paced people-focused teams? If you're a proactive, tech-savvy professional who loves supporting others, we'd love to hear from you.

About the Role

Delta Institute is seeking a Student Experience Coordinator to join our Learner Empowerment Team. This is a pivotal role that supports prospective students, current learners, and graduate members throughout their journey with the Institute.

From converting enquiries into enrolments, to providing outstanding student support and coordinating learning activities, you'll play a key role in delivering an exceptional student experience.

As the first point of contact for the Delta Institute, you'll help ensure every interaction reflects our commitment to service excellence. You'll support learners from their initial enquiry through to graduation and membership.

This part-time, work-from-home role offers flexibility and the opportunity to contribute to an organisation dedicated to education, animal behaviour, and positive reinforcement training practices.

Key Responsibilities

Student & Customer Experience

• Serve as the first point of contact via phone, email, and social media.
• Respond to enquiries with professionalism, empathy and a solutions-focused approach.
• Maintain expert knowledge of Institute courses and graduate membership programs.
• Provide accurate information in accordance with RTO compliance requirements.
• Escalate feedback, complaints and appeals appropriately.

Enrolments & Admissions

• Guide prospective students through the enrolment process.
• Convert enquiries into enrolments through effective communication and follow-up.
• Process applications, invoices, and payment plans.
• Set up and manage course intakes within the student management system.
• Support pre-training reviews and student onboarding.
• Convert graduates into Institute members.

Student Support & Progression

• Assist students with queries and issues throughout their learning journey.
• Conduct student surveys.
• Process student deferrals and withdrawals.
• Help students stay engaged and successful in their studies.

Course Coordination

• Support the planning and coordination of online and face-to-face learning activities.
• Assist with orientations, information sessions, workshops, and virtual classrooms.
• Provide technical support to students, educators, and staff.
• Assist with payment platform administration and troubleshooting.

Team & Organisational Support

• Maintain accurate student records.
• Contribute to marketing and communication activities as required.
• Support the rollout of new programs and services.
• Assist with reporting and continuous improvement initiatives.

About You

We're looking for someone who is highly organised, customer-focused, and motivated by helping people succeed. You’re confident excelling in a fast-paced environment, and actively contributing to a small but mighty, performance focused team.

Essential Skills & Experience

• Experience working in an RTO in a student support, student services or similar role.
• Working knowledge of aXcelerate or a similar Student Management/Learning Management System.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Confidence learning and troubleshooting technology.
• Demonstrated ability to work independently in a remote environment.
• Proficiency across Microsoft 365 and other digital platforms.
• A growth mindset, initiative and sound judgement.
• A genuine passion for Delta's purpose, animal welfare and positive reinforcement animal training methods.

Desirable

• Experience working within a not-for-profit organisation.

Why Join Delta Institute?

Our purpose is to help animals and people bring joy to each other.

Delta’s work is driven by the values of integrity, supportiveness, accountability, and purpose. Our organisational DNA is shaped by reflective practice, customer centricity, best practice, operational excellence, and positive reinforcement.

At the core of our work is the human-animal bond. We promote and teach humane, evidence-based methods of dog training and believe that dogs and humans benefit most when their welfare and wellbeing are equally considered.

As the leaders in positive reinforcement animal training education in Australia, we give students the skills, tools, and confidence to positively impact the lives of animals and their people through industry leading formal qualification.

We are an Equal Opportunity Employer and strongly encourage applications from people of all backgrounds, including First Nations peoples, people with disability, culturally and linguistically diverse candidates, and LGBTQIA+ communities.

Our organisation is committed to protecting vulnerable people. We require all employees to undergo screening processes, including a National Police Check and Working with Children Check (or state equivalent), prior to appointment.

To learn more visit: www.deltainstitute.edu.au

What We Offer

• Fully remote working arrangement.
• Meaningful work that makes a difference.
• Supportive and collaborative team culture.
• Opportunity to contribute to the success of students across Australia.
• Flexible part-time hours (22.5 hours per week).