About On the Line
On the Line is a professional social health organisation that delivers outsourced telephone and digital counselling solutions to our funders across a wide range of services.
The Opportunity
As a Counsellor, you will play an essential part in providing support to the community across a number of our mental health services. This is a highly rewarding role, connecting with clients on the telephone and live chat. With a single session focus, you will be confident in supporting a range of presentations, including suicide, domestic/family violence, anxiety, depression.
About the role
Successful candidates will need to be:
- Prepared to work an overnight roster (11 PM to 7 AM)
- Enthusiastic, have high adaptability to change, are open to constructive feedback and have established self-care practices
- Confident with technology and able to work with phone and live chat-based counselling
- Understand this is a 6-month contract with the opportunity to extend or be made permanent
Qualifications and Experience
- A Tertiary degree or Tertiary degree min 3 years plus a post-graduate degree/diploma in a relevant discipline
- Minimum of 456 hours of professional clinical counselling contact experience which may include placement experience if deemed relevant
- Ability to work in a high-performing culture, including the ability to demonstrate a high level of counselling within a set timeframes and KPIs
- Knowledge of and experience in crisis counselling and suicide prevention is essential
- Awareness of and engagement in good self-care practices
- Commitment to professional development and openness to feedback and coaching
- Previous telephone counsellor or call centre experience (highly desirable)
- Current Working with Children Check (or willing to apply for one before commencement)
- Willing to complete and present a cleared National Police Check (before commencement)
Working at Home Requirements
As this is a digital-based telephone and chat service, there are minimum setup requirements for you to adequately perform in this role when working at home, including:
- A safe and quiet workspace
- Stable and consistent internet connection
- You have strong IT skills and proficiency in telephony-based systems where you are comfortable navigating software, typing and talking at the same time
Salary and benefits
- Level 1 (On the Line Agreement 2016) $42.94 base rate (plus superannuation)
- 5 weeks annual leave with annual leave loading (pro-rata for part-time employees)
- Access to reflective practice, debriefing, and EAP
- Balance of working from home shifts and the office (depending on Vic Gov directives)
- Salary Packaging options
A position description is attached.