about the role

The Administration Officer plays a key role in supporting the various project teams and the organisation's senior staff to deliver project outcomes. The role includes coordinating event preparation and delivery, developing and maintaining project resources, responding to information requests, distributing information, and providing administrative support for project reporting.

Based at the organisation's office in South Brisbane, this position is also responsible for providing a welcoming reception and hospitality service, delivering day-to-day administrative support to the team, and maintaining office equipment and administrative systems. Induction, training, and ongoing support will be provided to support success in the role.

ABOUT COMMUNITY RESOURCE UNIT (cru)

Community Resource Unit (CRU) exists to create and promote positive change so that people with disabilities can belong to and participate in community life.

Our mission is to inspire, challenge and equip people to embrace ideas, to take action and build a movement for change.

CRU’s values are Inclusion, Diversity, Relationships, Courage, Imagination, Wisdom, and Choice.

We encourage applications from people with lived experience of disability or close personal relationships with people with disability.  We warmly welcome applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and members of the LGBTIQ+ community.

Key Responsibilities for the Administration Officer

General Office Administration Support:

• Welcome and respond to visitors, emails and phone calls in a warm and welcoming manner, providing general information and accurately conveying messages. Assist with room set up and catering requests for meetings and events as needed.  
• Maintain office systems for efficient and effective work practices.
• Provide administrative support to the team, including tracking intake requests, managing project database, files and records, minutes, and office and workshop supplies.
• Oversee coordination of shared calendars and sharing of information with team.
• Ensure project resources and equipment are kept in functional condition.
• Provide administrative support as required to the CRU Operations Manager, CEO and other CRU team members.

Event Support:

• Lead event preparation and management under direction from the project team and work with the project team to resource external presenters.
• Support in the development of project promotions (flyers, emails, and on website).
• Effectively use event-management systems like Humanitix and/or in-house systems for registrations.
• Manage bookings of venues, catering, accommodation, and travel.
• Take a lead in providing event-related communications – participant confirmations, sign-in sheets, name tags, workshop folders, liaison on dietary and support requirements.
• Produce workshop materials and pack equipment and resources.
• Work with other Admin Officers to assist with event preparation as required.

Office Information Technology Support:

• Maintain and acquire knowledge in basic computer functioning in order to be able to assist with troubleshooting. Provide assistance to staff around AV technology and setup.
• Effectively use online platforms including Humanitix, Zoom, Survey Monkey and Canva. 
• Maintain and implement a working knowledge of Microsoft Office Suite and share knowledge with project members and other CRU staff.  Extract data and produce reports using MS Access.
• Maintain knowledge and ensure accessibility in all CRU documents in a range of formats and contribute to website audits and updates.
• Liaise with website contractors around website issues and maintenance.

Key selection criteria

• Demonstrated experience in independently planning, prioritising and organising administrative support to meet deadlines.
• Demonstrated experience in event management including communications, logistics coordination, preparation of materials and resourcing.
• Excellent communication skills (written and verbal) with the ability to communicate warmly and effectively with all people including people with disability and their families.
• Proven capacity to work both independently and collaboratively as part of a small team.
• Well-developed computer literacy and confidence and capability in using systems and technology including Microsoft Office Suite. The ability to grasp new systems and programs quickly.
• Demonstrated commitment to social justice values and principles that uphold the value, inclusion, and human rights of people with a disability.

Specifications

• The successful applicant will be required to produce or apply for NDIS Worker Screening Check and Working with Children Check.
• The role will usually be based at the South Brisbane office – office hours are 9am till 5pm (Tues – Fri). Please note your availability in your cover letter.

If you have any questions about the position, please contact Laura Mugaba at [email protected], using the subject line: Administration Officer enquiry via EthicalJobs.

Please click 'Apply Now' to submit your resume outlining your suitability for the position.

A full Position Description is attached below.