Our Story: 

Creating Links is a leading not-for-profit multicultural community service provider, that is dedicated to delivering the highest quality of standards and service across South-West Sydney and the Greater Sydney region. Garnering a deep and rich history of more than 50 years, we understand the importance of culture and community. Today, we have grown to provide Disability services, Foster Care, Child & Family services, and Financial Wellbeing. We are committed to delivering a holistic person-centered approach combined with a strong passion and focus on providing quality support and service excellence. 

You’ll be proud of: 

• Working for an organisation that helps build stronger communities. 
• A diverse and inclusive culture. 
• Salary Packaging Benefits – Package up to $15,900pa of your pre-tax salary to pay for everyday expenses and benefit from a $2,650 meals and entertainment card before income tax is calculated, increasing your take home pay. 
• Employee Assistance Program 
• Professional Development – internal and external training and development opportunities

The OOHC Therapeutic Support Contact Worker will be working directly with children and young people, in both general foster care and kinship care; supervising contact with birth family members

In this role you will

• Support, and supervise contact between children and young people and their birth families and/ or significant others
• Support families during the supervised contacts including prompting and modelling parenting skills 
• Accurately and reporting on visits with honesty and integrity in a timely manner in line with policies and procedures 
• Transport children and young people and their carers to appointments
• Ensure all records/case notes are accurate and maintained in line with service, legislative, and Office of the Children’s Guardian (OCG) requirements, including the electronic casework system.
• Record and discuss any concerns around child safety with a Caseworker and/or the Team Leader
• Make “risk of significant harm’ reports to the Community Services Helpline when deemed necessary in consultation with the Team Leader or Manager.
• Work Collaboratively with the OOHC Team
• Ensure respectful Communication.
• Strong verbal and written communication skills
• Maintain professional relationships at all times
• Follow appropriate reporting lines
• High integrity in all matters relating to the supervisor role
• Perform other duties as requested by manager

We are interested in people who have:

• A minimum of TAFE qualification Certificate III (or equivalent) in a welfare-related field or equivalent work experience.
• Knowledge, understanding and some experience of working with families with complex needs.
• High conflict management skills and problem solving skills
• Experience in working with of and ability to appropriately respond to the needs of people from all communities including Indigenous; Culturally and Linguistically Diverse (CALD); and Gay, Lesbian, Bisexual and Transgender (GLBT).
• An strong understanding of child protection and child development
• Strong verbal and written communication skills
• Ability to prioritise competing demands and meeting deadlines while working independently.
• Strong Computer literacy and experience with Microsoft 365 and Teams
• Possession of a current driver’s licence and Working with Children’s Check , Police Check and First Aid Certificate
• Ability to work flexible hours including evenings and weekends
• Ability to meet the physical demands of the position (i.e., lifting children)

Desirable Criteria

• Fluency in a second relevant community language as well as English
• Experience supporting  young people in OOHC
• Experience with managing and supporting the complex needs of young people 
• Experience in report writing and documenting  observations