• 12 Month Contract

Do you want to make a real difference? Come join Camp Quality, a children’s cancer charity that has been bringing positivity, fun and laughter back into the lives of kids impacted by cancer for over 40 years.

Camp Quality provides kids and families facing cancer with fun experiences, trusted information, specialised care, coping tools and a supportive community.

The benefits of working at Camp Quality

• Flexible working arrangements, including a hybrid model of working from home and the office
• Generous salary packaging options
• Enjoy the culture of an award-winning organisation – Best Workplace 2022 – 2025

About the Role

The Business Analyst – Salesforce and Business Systems Support is part of our Data and Tech team. In this practical and hands on role you will be working with staff to understand needs, resolve system issues, improve processes and deliver practical solutions. The role combines day-to-day business systems support, Salesforce configuration, requirements gathering, training, testing and project coordination.

Experience and Knowledge

• 2+ years’ experience in administration/support of Salesforce CRM or Salesforce Certified Administrator. 
• Experience supporting users of CRM or business systems.
• Experience working with Salesforce or similar CRM platforms.
• Ability to gather, clarify and document business requirements.
• Ability to troubleshoot issues, communicate clearly with non-technical users and follow through to resolution.
• Experience documenting processes, user guides or support notes.
• High proficiency in technical writing.

Qualifications and Training  

• Salesforce Business Analyst Certification. 
• IIBA Certifications or similar.

Other requirements for this role:

• Highly organised and adaptable with the ability to prioritise, meet tight deadlines and successfully coordinate multiple tasks.
• Analytical and conceptual thinking skills.
• The ability and willingness to use initiative, anticipate stakeholder needs and work independently as required.
• Confidence to work with senior business stakeholders.
• A demonstrated willingness to work as a collaborative team member.
• Full Australian working rights.
• Current driver’s license.
• Some out of hours work and inter / intra state travel may may be required.
• Current Working With Children Check.

To apply hit ‘Apply Now’ - please include a resume and cover letter, responding to the criteria listed above.  Camp Quality commit to responding to every applicant. Applications will be reviewed as they arrive.

Diversity and Inclusion

Camp Quality honours human rights, celebrates diversity and fosters a climate of mutual respect to promote an inclusive environment that affirms the intrinsic value of each individual. We are an equal opportunity employer and encourage applications from Aboriginal and Torres Strait Islander people and people of all cultural backgrounds, ages, genders, sexual orientations, religions, as well as those that are neurodiverse, with a disability or carer responsibilities.  Should you have any particular support needs, you are encouraged to include these in your application so we can explore with you during the recruitment process.

We are proud to hold National Safeguarding Children accreditation. All successful candidates must undergo an extensive screening process prior to appointment and hold a valid working with children check.

A position description is attached.