Are you a hands-on people leader who enjoys coaching and inspiring your team?

Do you have expertise in customer engagement, stakeholder management and client management systems?

Do you want to do work that matters?

We are seeking an experienced Client Engagement Manager to guide, coach and mentor our Client Relationship Managers and Scheduling team in order to effectively meet the needs of our clients and drive business objectives. You’ll lead a people and purpose-driven team and manage stakeholder relationships in a complex matrix environment.

You’ll be leading a dynamic team, using our client engagement systems while remaining hands-on with a caseload of your own to ensure you are connected to the business and our clients’ journey. You’ll have the opportunity to develop your career while positively impacting the success of the organisation and doing work that matters - ensuring our clients receive the best in disability and allied health services.

The position is based at Prairiewood and is a permanent full-time role offering a salary package of up to $100,000 for the right candidate.

This newly created role will take ownership of the efficiency of the intake functions of service delivery and the client relationship by:

• Leading the client engagement team in being the main point of contact for clients and families seeking access to services; and assisting them to identify priorities and goals using person-centred frameworks
• Facilitating the coordination of services for clients and establishing service plans that meet NDIS and clinical requirements
• Stakeholder relationship management and leading and fostering networks with other local providers
• Ensuring the client management systems work as efficiently as possible

Who are we?

At Cerebral Palsy Alliance (CPA) we pride ourselves on our high-quality family-centred therapies, life skills programs, equipment and support for people living with cerebral palsy and their families. Our priority is to support people living with cerebral palsy to lead an independent and inclusive life. The wider team comprises of occupational therapists, speech pathologists, exercise physiologists, social workers, physiotherapists, disability and youth support workers. Our therapy services are based around a client and family-centred philosophy, in which all team members, including our administrators, collaborate to work towards achieving the goals identified by clients and their families.

Our organisation is driven by its values – integrity, passion, excellence, courage and respect. The successful candidate will possess strong professional and ethical values that align with this philosophy.

What will your responsibilities include?

• Mentoring, coaching and supporting team members on a daily basis
• Creating a trusting and collaborative environment
• Leading a team to achieve efficient service delivery including scheduling and rostering
• Motivating and inspiring team members and driving service optimisation
• Assisting with planning and forecasting for future growth
• Ensuring consistent and relevant reporting is used to measure performance
• Coordinating communications across the business as required
• Managing your own caseload to stay connected to the client’s journey and business needs.

What will you bring to the role?

• Recent leadership and management experience gained in a fast-paced customer focused environment
• Strong commercial acumen, negotiation and problem-solving skills
• Empathy and a passion to do work that matters
• Proven experience in being responsible for and refining client management systems
• Exceptional stakeholder management skills obtained within a complex working environment
• Excellent verbal and written communication skills, organisational, prioritisation and multi-tasking abilities
• Demonstrated technical skills including a capacity to adapt to new technology, scheduling, rostering, logistics and workforce planning
• Current drivers licence

What do we offer?

• A competitive salary and benefits package
• Every opportunity to apply your experience and expertise to benefit your team
• Opportunity to continuously develop your skills
• Opportunity to progress your career
• Opportunity to contribute your ideas for improving quality and service delivery, and to get involved in decision-making

If this sounds like the opportunity you have been looking for to use your skills to make a difference - APPLY NOW or call Alison Archer on 02 9975 8401 for more information.