ABOUT THE ORGANISATION

Common Ground Queensland (CGQ) is a specialist supportive housing organisation providing supportive and affordable housing to people who have experienced or are at risk of homelessness. We offer housing to individuals and families in high and medium density single site and dispersed site models.

Our supportive housing approach offers long term, safe and affordable housing that is intentionally linked to personalised support services. Support services for tenants are provided through partner organisations.

CGQ also provides tenancy support to individuals and families in partnership with partner organisations to assist tenants to sustain their tenancies and maintain stable housing outcomes.

VISION STATEMENT

Ending homelessness, a person at a time with the communities in which we operate.

MISSION STATEMENT

To create supportive homes that honour local communities, respond to people’s needs and improve their well-being and connectedness.

WHAT WE ARE LOOKING FOR

Common Ground Queensland is looking for experienced casual and permanent part time concierge professionals with a security licence for the position of Concierge Officer. Above award conditions.

ABOUT THIS ROLE

The Concierge Officer is responsible for the delivery of professional Concierge and Security services at Brisbane Common Ground (BCG) and other controlled buildings.

The Concierge Officer is required to provide customer-oriented services that promotes the achievement of supportive housing outcomes. Concierge Officers should create a welcoming environment, enhance and maintain the safety of tenants and visitors, maintain the Security of the building and immediate environment, ensure accurate record keeping and safeguard the assets and reputation of Common Ground Queensland.

The Concierge Officer provides advice and organises emergency maintenance contractors for tenants in scattered site supportive housing.

ABOUT YOU

We are seeking friendly, pro-active, reliable and well-presented candidates.

You must have:

• Empathetic approach to supporting people who have experienced chronic homelessness
• A current QLD Security Providers Licence with monitoring
• Previous concierge experience
• Good communication skills (written and verbal)

• Intermediate administration and IT skills

• Flexibility to attend shifts on an ad hoc basis

• Availability and willingness to work 12-hour shifts on a 24/7 roster

Common Ground Queensland strongly encourage applications from Aboriginal and Torres Strait Islander peoples. We are committed to creating a workplace that values and respects First Nations cultures and perspectives. CGQ actively work to provide a culturally safe and an inclusive environment for all staff. Female candidates are particularly encouraged to apply.

Common Ground Queensland is committed to safeguarding and promoting the welfare of children and young people. We actively foster a culture of safety, inclusion and accountability and all successful applicants will be required to support and adhere to our child safeguarding practices and standards.

Common Ground Queensland is a not for profit organisation where staff enjoy a range of benefits, including access to salary packaging options that can increase take home pay.

Applicants seeking further information about the position, or wishing to have a confidential discussion, are invited to contact Deep Dassanayake on 0400 331 788.