Full Time

Co.As.It. Community Services is a well-established charitable organisation within the aged care, NDIS and community services industry that offers a range of services and programs that meet the diverse needs of its clients, especially those from CALD (Culturally and Linguistically Diverse) backgrounds in both the Brisbane and South Coast areas.

Co.As.It. Community Services is a progressive and results-focused organisation, passionate about its service standards and work quality. This varied and dynamic role will work closely with management and be responsible for ensuring quality standards and legislative requirements are met as well ensuring consistent continuous improvement and risk management processes.

WHAT WE OFFER:

• Access to salary sacrifice benefits
• Accrual of sick leave + 50% accumulated leave paid when ceasing employment
• Comprehensive and face to face training
• Ongoing support and training
• Loyalty gifts for years worked
• Value-based culture and supportive team environment
• Uniform that is well recognised within the industry
• Free Italian language classes at Italian Language Centre (ILC) after 6 months
• To be part of a dedicated team in a rewarding, growth industry

ABOUT THE ROLE

Key responsibilities include but are not limited to:

• Support management with all aspects related to quality management
• Ensure compliance with government legislation, regulation and, guidelines
• Ensure activities are carried out within regulatory frameworks
• Assist management with driving and leading audit preparations and processes
• Carry out internal audits on quality, process and procedures
• Review, draft and enhance policies, procedures and forms to ensure compliance
• Develop and streamlining best practice quality assurance methods
• Develop and manage risk interventions
• Develop and maintain systems to record and monitor compliance for certain areas of the company
• Lead staff through changes
• Participate in and complete special projects as required
• Review contracts proposed by other agencies, analysing terms and conditions
• Preparing Service Provision Agreements ensuring they comply with government laws and program guidelines
• Manage client feedback and analyse findings to inform improvements required
• Assist with other ad-hoc duties that are broadly consistent with the role

ABOUT YOU

• Qualifications in business management, and/or tertiary qualifications in justice, law or similar
• Previous experience in a similar role, ideally within the aged care or health services sector
• Comprehensive understanding of relevant standards and legislations related to aged care/disability services and community services
• Demonstrated experience and knowledge of quality processes including audits and continuous improvement
• Exceptional written and verbal communication skills
• Demonstrated experience in implementing and managing a quality and risk management framework
• Demonstrated experience in document writing
• Ability to follow directions and respect decisions and requests by management
• Self-directed, efficient, highly organised and able to handle multiple tasks and priorities without hesitation in a professional and confident manner under tight deadlines
• High level of accuracy as attention to detail
• Highly effective problem solving skills and ability to adapt quickly to new procedures
• Strong people skills – having a polite and professional demeanour when working with others and be professionally presented
• Current National Police Certificate issued by the Australian Federal Police
• Full COVID 19 Vaccinations

If this sounds like your next challenging role and feel you have the necessary skills, drive and determination please click Apply Now.