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NDIS Support Coordinator - Melbourne Metro

  • Rewarding role in a leading independent service provider
  • Collaborative, highly supportive remote team
  • Ongoing training and development


CoAbility is a leading independent NDIS Support Coordination provider in Victoria.

We are a family-run, values-based organisation. Our team of over 70 passionate Support Coordinators and Specialist Support Coordinators are committed to delivering person-centred support and outcomes that make an invaluable impact on the lives of the people we serve.

The key to our success is our ability to make navigating the NDIS as stress-free as possible. By encouraging our clients to exercise their choice and control at every opportunity and our diligence in putting our clients first, we are able to create a truly tailored service achieving positive outcomes and reaching goals.

Importantly, in the current world environment, we have successfully set our team up as a fully remote workforce. Our team has always worked from home, only travelling to attend client meetings.


Due to a substantial increase in our customer base, we are looking for suitably qualified Support Coordinators across Melbourne. The role focuses on addressing challenges, connecting with supports, building capacity and resilience, and achieving the goals outlined in the participant's NDIS plan.

The successful applicant will bring solid experience in the community services environment. In particular, they will bring support coordination skills and stakeholder engagement ability and demonstrate an understanding of how best to access and maintain services for participants living with disabilities. This experience will be complemented by excellent report writing skills and a keen and dedicated commitment to supporting and improving outcomes for the people we serve.

You will work with participants, their informal support networks, and collaborate with community partner organisations in order to achieve the participant's goals.

Participants will already have their NDIS funding plan in place; it will be your job to interpret the plan and work with participants to progress them towards their life goals.


  • An ABN
  • Appropriate insurances
  • Excellent people skills
  • The ability to work autonomously and as part of a close-knit remote team
  • Excellent time management and multi-tasking skills to enable you to manage and coordinate competing priorities
  • Resilience and persistence
  • The ability to keep your cool under pressure
  • Creative and innovative "out-of-the-box' thinking
  • A kind, patient and empathetic approach
  • The ability to take a coaching approach with your participants to build their capacity in managing their own NDIS journey
  • The ability to deliver high-quality services in a timely manner
  • The ability to complete high-level mandatory reporting to the NDIS
  • A willingness to network and build the profile of CoAbility as a Support Coordination service provider



  • At least two years experience in the disability/mental health/community services sector
  • Knowledge of National Disability Insurance Scheme and relevant legislation including the NDIS Act 2013 and Disability Act 2006
  • Expert communication skills and ability to manage complex relationships
  • Satisfactory completion of safety screening including a National Police check, International Police check (if required), a clear DWES check, a current Victorian Working with Children Check (Employee),
  • Current Victorian Drivers Licence
  • Right to work in Australia


  • A tertiary qualification in a related field
  • Demonstrated experience in case management/supporting people with complex needs, or previous Support Coordination experience
  • High-level computer literacy and the ability to pick up and master new programs quickly
  • Ability to work autonomously and as part of a close-knit remote team
  • Knowledge of the NDIS Operational Guidelines

For any enquiries including persons with disability that require adjustments, contact paula@coability.com.au, using the subject line: NDIS Support Coordinator - Melbourne enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage Aboriginal and Torres Strait Islanders, people from the LGBTQIA+ communities and people with a disability to apply.


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