• Employment Type: Full Time, Permanent
• Classification: Administrative Service Officer Level 4 (PN 70469, 70470)
• Salary: $86,750 - $93,416 (Plus 12.5% Super)
• Location: Multiple locations across Canberra Health Services

What can we offer you:

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Work in a collaborative, supportive, and inclusive environment.
• Access professional supervision, professional development and career growth opportunities.
• Access to Employee Assistance Program.
• Access to onsite Physiotherapists.
• Onsite cafes, staff cafeteria, pharmacy and gift shop.
• Up to $12K reimbursement of relocation expenses for interstate candidates (subject to review and approval).

Are you a passionate about using your lived experience to support others on their recovery journey?

Mental Health, Justice Health, Drug and Alcohol Services are seeking multiple passionate and dedicated Consumer Peer Workers to join our team and contribute to a more compassionate, person-centred mental health system. These roles are ideal for people who want to use their lived experience of mental health challenges, service use, and recovery to support others on their own recovery journeys.

About the Role

The Consumer Peer Worker provides non-clinical, recovery-oriented support for people accessing MHJHADS services. The role is grounded in peer work principles - hope, mutuality, self-determination, choice, alongside intentional sharing of lived experience - to build connection, reduce stigma, and strengthen the voice of lived experience within the public mental health system.

You will draw on your personal lived experience to support consumers in a way that fosters trust, promotes self-determination, and enhances engagement with services.

Some key responsibilities include providing direct peer support by purposefully sharing your lived experience, promoting hope, support recovery goals, providing up to 8-weeks peer support for consumers transitioning from inpatient to community mental health support, support consumers to explore meaning, identity, power and choice, ensure all interactions are trauma informed, culturally responsive, inclusive, and respectful of diverse identities and worldviews, and work collaboratively with the multidisciplinary team, including facilitating or co facilitating groups, to support holistic, recovery oriented care.

We are looking for someone who can bring their personal life changing lived experience of mental ill-health, service use and recovery, and you feel confident sharing aspects of your story purposefully, to support others. You value empathy, collaboration, and person-centred practice, and you build respectful relationships with consumers, carers, and multidisciplinary team members. You have strong communication skills, self-reflection, and organisational skills, with a commitment to ongoing learning, supervision, and maintaining ethical peer work practice.

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity.

For more information regarding the position duties click here for the Position Description.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
• Provide evidence of Full Driver's License.

To Apply:

To submit your application, please click 'Apply Now' by the closing date.

Please include the following:

• Cover letter outlining your interest in the role and any other relevant information (maximum 1 page).
• Copy of your resume outlining all relevant qualifications and experience (paid or volunteer).
• Statement addressing the key essential and desirable selection criteria in the role description (maximum 1000 words).

***Please note applications submitted via an agency will not be accepted for this position***

If your application is shortlisted, you will be invited to an interview with up to four panel members. Prior to the interview, you will be provided with an interview guide describing the process. As this is a designated lived experience role, the interview will include questions that invite you to reflect on how your personal experiences inform your work. Please only share what you feel comfortable with.

Canberra Health Services (CHS) is focused on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory's history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics.

further information

If you would like further information regarding this opportunity, please contact: 

• Genevieve Whitlam (She/Her), Director of Lived Experience, at (02) 5124 9545 or [email protected] using the subject line: Consumer Peer Worker - Peer Pathways enquiry via EthicalJobs.
• Ryan D’Lima (He/Him), Manager of Peer Services, at (02) 5124 3898 or [email protected] using the subject line: Consumer Peer Worker - Peer Pathways enquiry via EthicalJobs.