Our Mission

Reducing the burden of cancer. Cancer Council Queensland raises funds that are dedicated to improving quality of life for people living with cancer, through research, patient care, prevention and early detection. We are dynamic, outcome-focused and responsive to community needs, committed to voluntarism and the pursuit of excellence in all activities. All employees and volunteers from CCQ, through their work, are actively involved in cancer control.

About the role

As the Program Specialist for Lifetime Engagement, you will work across the organisation in conjunction with the existing Fundraising, Marketing and Communication (FMC) group to develop and implement holistic, donor-centric, personalised, data-driven supporter journeys across CCQ supporter fundraising programs and products. You will also play a lead role in the delivery and ongoing development of the Regular Giving program, which has been identified as a key priority across the business. This role sits within the Philanthropy and Supporter Experience (PSX) team in FMC, which aims to provide a diversity of funding opportunities for all prospective and existing supporters of CCQ.

This role is responsible for supporter retention in the Individual Giving portfolio and will work closely with FMC Managers to implement meaningful retention journeys that demonstrate impact to secure lifelong supporter engagement. In addition to increasing retention of supporters, this role will harness analysis and insights to create a pipeline of conversion and moves management opportunities across the entire suite of FMC Fundraising offerings, including regular giving, events, major donors, Gifts in Wills and corporate and community partnerships.

This role is Permanent full-time (37.5 hours per week) based in our Brisbane office.

About you

• Minimum five years’ experience in a similar role in related marketing discipline or customer/supporter experience within the Fundraising industry
• Using customer experience and behaviour insights, define, set, plan and implement multi-channel engagement/migration journeys with the aim of maximising and maintaining supporters to the organisation
• Responsible for ensuring a 360’ customer experience and identifying risks and segmentation exclusions to ensure a supporter centric approach to all engagement activities is paramount, thereby reducing attrition, increasing loyalty and ultimately growing income for CCQ
• Highly developed fundraising and marketing experience within a not-for-profit organisation with demonstrated knowledge of fundraising, customer experience (CX), supporter engagement and marketing
• Demonstrated ability to define, set, plan and lead the implementation of a framework of lifetime engagement journeys for CCQ supporters
• Demonstrated experience in behavioural journey mapping and use of analytics to drive segmentation, engagement and increased revenue through journey implementation
• Advanced interpersonal and stakeholder management skills with demonstrated experience in a leading and motivating individuals and teams to achieve targets/objectives
• Proven experience in project/campaign management with highly developed time and project management skills, highly agile with the ability to manage multiple projects
• Demonstrated understanding of digital fundraising/marketing techniques and practices
• Demonstrated experience in acquisition and retention strategies across a portfolio of state or national fundraising campaigns and events
• Tertiary qualifications in fundraising, consumer behaviour, communication or marketing advantageous
• Demonstrated experience in courageous conversations, conflict management and negotiation
• Advanced communication skills including written and verbal communication
• Advanced computer skills in line with contemporary technology

Benefits

Cancer Council Queensland is a growing community-based organisation offering employees flexible work arrangements, salary packaging opportunities, and a supportive team environment where healthy lifestyle balance is encouraged.

How to apply

Applications including current resume and cover letter should be addressed to:

Manager, Supporter Experience
Cancer Council Queensland

For your application to be considered, it is recommended that the following documentation is attached with your application:

• Cover letter – Your cover letter should clearly indicate the position you are applying for and give a brief summary of your motivations for applying and your relevant skills and experience.
• Current Resume – Your resume should include your contact details, work experience, educational background and professional development.

Applicants are encouraged to submit their application as early as possible as Cancer Council Queensland reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.

The successful applicant will be required to provide a current National Police Certificate.

Cancer Council Queensland will contribute to equality and reconciliation by encouraging applications and inquiries for employment opportunities from Aboriginal and Torres Strait Islander peoples.