• 2 days per week

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

About the team

Based in our Woolloomooloo office, you will be joining our Direct Cancer Support team, which consist of experienced health professionals. The team is part of our wider Cancer Information and Support Services Division that recognises that cancer can affect every area of people's lives.

13 11 20 is our telephone service where people can call and ask questions about cancer, including how to prevent cancer, understanding a new cancer diagnosis, caring for someone with cancer, or end of life issues. Our 13 11 20 Consultants are often the first point of call for practical and emotional support.

About the role

This is a telephone and online based role that provides information and support to people that have been impacted by cancer. This role ensures that callers have access to comprehensive, complete and credible information and are referred to a range of practical and emotional services offered by Cancer Council.

Key responsibilities will be:

• Provide information and emotional support to callers of our Cancer Council Information and Support line
• Provide written information to enquiries received through the website
• Assist in the updating of oncology services and cancer programs so as to ensure that the database remains current and reliable for users
• Appropriately refer callers to relevant internal and external support services
• Participate in continually improving medical knowledge on current treatments and support services for cancer patients and be willing to undertake further training if required
• Take an active role and assist with the development and delivery of current and future cancer information and support service provision

With career growth opportunities, this role will also see you participate and contribute to the implementation of the research studies that extend knowledge about ways to support people with cancer PLUS contribute to the analysis of issues raised by callers to inform and improve service delivery within Cancer Information and Support Services Division and external cancer services.

About You

If you like what you've read so far, and you're passionate about a career with a team that adds genuine value, what will set you up for success in the role is:

• Tertiary qualifications in a health related field (e.g nursing; allied health; social work) and current registration with nationally recognised peak body
• Understanding the needs of cancer patients and communities
• Knowledge about cancer prevention, screening, risk factors and early detection
• Ability to translate complex medical information simply
• Excellent verbal and written communication and interpersonal skills
• Empathetic aptitude
• Enjoyment working within a phone and email-based environment
• Experience using client management databases would be looked on favourably

About the benefits

• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
• Access to flexible work arrangements including a balanced approach to WFH and office.
• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
• Additional performance-based leave available.
• Discounts available for everyday expenses such as private health, retail and fitness.

If you require any adjustments to submit your application, please get in touch with us at [email protected] using the subject line: Cancer Information & Support Consultant 13 11 20 enquiry via EthicalJobs.