Better Health Network is seeking an experienced GP Service Coordinator to support the day-to-day operations of our GP services across South Melbourne and St Kilda. Working closely with GPs, nurses, administration teams and service leaders, you'll play a key role in ensuring accessible, high-quality healthcare reaches the people who need it most.

Why join BHN?

At BHN, we're a not-for-profit organisation delivering integrated health and wellbeing services across south-east Melbourne. As part of our commitment to accessible and equitable healthcare, we deliver GP services at South Melbourne and, in partnership with The Salvation Army (TSA), at Access Health in St Kilda. Both practices provide fully bulk-billed primary healthcare and play an important role in supporting people who face barriers to accessing mainstream health services.

The South Melbourne GP Service provides comprehensive general practice and nursing care, including preventive health, diagnosis and management of acute and chronic conditions, care coordination, and referrals to specialist and allied health services. Access Health offers flexible, walk-in healthcare for people experiencing complex health and social challenges, including homelessness, alcohol and other drug issues, and mental health concerns. Through strong partnerships with health, housing and community support services, both practices deliver person-centred care that improves access, strengthens health outcomes and supports the wellbeing of vulnerable members of the community.

About you 

You bring hands-on experience from a general practice environment, such as a Practice Manager, Assistant Practice Manager, Senior Medical Receptionist, or similar primary care coordination role. You have a strong understanding of how a busy GP clinic operates and are confident coordinating schedules, supporting clinicians, managing patient flow, overseeing administrative processes, and ensuring a positive patient experience.

Highly organised and proactive, you can juggle competing priorities, solve problems collaboratively, and build positive relationships with GPs, nurses, reception teams and external stakeholders. Your knowledge of Medicare billing, GP practice software such as Best Practice and/or Medical Director, and general practice operations allows you to contribute from day one.

Most importantly, you are someone who values compassion, respect and teamwork. You are committed to delivering services that are accessible, inclusive and person-centred, and you take pride in supporting the delivery of high-quality healthcare to people who need it most.

You will bring:

• Relevant qualification in health administration, business, healthcare, or a related field, or equivalent experience in general practice, primary care, or community health.
• Experience coordinating clinic operations, workforce administration, and service delivery in a healthcare setting.
• Experience supporting GP recruitment, onboarding, credentialing, rostering, and workforce coordination.
• Knowledge of Medicare billing, claiming, GP payments, and primary care funding programs.
• Experience monitoring performance and implementing process improvements to enhance efficiency, access, and patient outcomes.
• Understanding of quality, accreditation, compliance, privacy, and information governance requirements.
• Proficiency in practice management systems such as Best Practice, Medical Director, PRODA, Medicare Online, and Microsoft Office applications.
• Strong organisational, communication, and stakeholder engagement skills, with the ability to manage competing priorities.
• Well-developed problem-solving skills and the ability to identify, address, and escalate operational issues and risks.
• A commitment to person-centred, culturally safe, and trauma-informed care, and to improving health equity for vulnerable communities.

Why join BHN? 

• Be part of a collaborative, forward-thinking organisation committed to inclusion, innovation, and service excellence. 

• Purpose driven work that directly impacts community wellbeing  

• Supportive, multidisciplinary team environment  

• Career growth during a period of organisational transformation  
• NFP Salary packaging & meal entertainment perks (up to $18,900) 

This is an exciting opportunity for a passionate leader to strengthen team performance, drive operational excellence, and make a meaningful impact on community health outcomes. 

Click 'Apply Now' to submit a resume detailing your skills and experience, and a cover letter that outlines why you’d like to join the BHN team and why you would be suitable for the role.

Applications close: COB on the closing date. Please note shortlisting and assessment will commence as applications are received.

Contact Kate Hamer, Program Manager, GP Service [email protected] using the subject line: GP Service Coordinator - South Melbourne / St Kilda enquiry via EthicalJobs for a confidential discussion. 

Pre-employment requirements: All offers of employment are subject to reference checks, a national police check, working with children check, verification of the right to work in Australia, and other required probity and screening requirements. 

Better Health Network is an equal opportunity employer. We encourage applications from individuals of diverse backgrounds, including those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTI+ communities. 

A position description is attached.