• Job Reference No V0286
• Permanent Part Time position (0.8 EFT)

BHN/Better Health Network is seeking a Care Advisor to join our friendly and experienced team and provide an exceptional service to our home care package clients. The purpose of this position is to provide high quality Care Coordination support to older people who have been allocated a Home Care Package (HCP), enabling them to live independently their homes as they age and improving quality of life. This will include using a Consumer Directed approach to implementing and monitoring care plans and delivery and brokerage of services within the package budget. Be a part of small, fun, and caring team. We offer and pay above award rates and provide an opportunity for career development pathways within the organisation with other programs. BHN/Better Health Network takes work life balance as a priority for overall wellbeing and provide the staff with an option to work from home.

Duties and Responsibilities:

• Managing incoming referrals and signing new clients.
• Meeting with potential clients and their families to navigate through the home care package process and understand their care needs.
• Developing a holistic care plan and budget in consultation with clients and their representatives to remain safe and independent in their home.
• Completing necessary documentation including client service agreement during new sign-ups.
• Reviewing care plans and budgets annually and as required.
• Being the first point of contact for all client queries and concerns.
• Ensuring the service is delivered to clients in a timely manner with high quality care as per the Aged Care Standards.
• Reporting any incidents and feedback, including SIRS as per organisational & legislative requirements.
• Liaising with local ACAS/ internal & external stakeholders/ GPs etc., as required to provide uninterrupted support to our clients.

Essential attributes:

• Have a minimum experience of 2 years as a case manager ideally in aged care or NDIS (essential).
• Hold a Nursing, Social Work or Allied Health background (desirable but not essential).
• Hold required registration for professional body (If applicable)
• Experience in using MS office, SharePoint and E-tools (desirable)
• Have a strong understanding and knowledge about aged care standards in community aged care settings.
• Ability to work independently and make the right decision to support HCP clients.
• Attention to detail.
• Good customer service skills.
• Current unrestricted Australian Driver’s License.

Benefits and perks:

• NFP tax- free salary packaging amount ($18,550 per annum)
• Great Team Culture
• Work life balance friendly leave– parental leave, purchased leave
• Ongoing learning and development opportunities; and
• Flexibility of locations across the BHN Network in conjunction with WFH.

What makes BHN tick?

Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community.

BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.

To apply for this role

Interested in this position and excited about joining a collaborative and supportive team? Apply now by submitting your resume and cover letter, describing where you are on your professional journey, and why you think this position would be a great match.
For information about the role and position description, please contact Nishu Hassan, Program Lead- Home Care Packages by email [email protected] using the subject line: Care Advisor - Home Care Packages enquiry via EthicalJobs.

We will be shortlisting applications on a rolling basis and suitable candidates will be contacted immediately. This role will close once a suitable candidate has been selected, so please don’t wait to apply!

Please note that prior to any commencement of employment, pre-employment checks must be complete. These will include reference checking, a national criminal history and right to work check, proof of vaccinations and a working with children check.

A full position description is attached below.