• Permanent Full-time (37.5hpw) but will consider 4 days per week (30hpw)
• Highly regarded international Not-for-Profit organisation
• Help drive donor engagement and retention
• North Sydney

This is an exceptional opportunity to make a real difference in the not for profit sphere supporting children, communities and church leaders working at the grass roots level both in Australia and overseas.

The Donor Service Assistant is part of the Donor Services and Engagement team within Catholic Mission that provides centralised processing support to 28 diocesan offices as well as customer support to our national donor base.

The work of the Donor Services Assistant involves: processing donations, database management and donor administration. This support extends to a network of staff in regions across Australia which enables CM staff to utilise their time and energy in focussing on developing relationships and fundraising potential with donors and prospects. The effective performance of this team makes a significant contribution to CM’s Fundraising, Finance and Programs teams.

The primary focus of this job is:

Ensuring timely and accurate donation processing; Maintaining the accuracy of CM’s Customer Relationship Management database, iMIS; Providing professional and efficient service to donors and potential donors; Providing effective administrative support to assist with seamless integration of the fundraising, administrative and financial services of CM.

To fulfil the essential requirements of the role, you will need:

• To be eligible to work in Australia;
• Have strong data entry and Database/Customer Relationship Management (CRM) experience;
• Experience working in a customer service role with a strong administrative/process driven component;
• Experience working a not for profit organisation

You will also need the following:

• Fast, efficient and accurate data entry/typing skills;
• Methodical with an eye for detail;
• Good customer service and communication skills with a proficiency in oral English language;
• Team player;
• Good time management – willing and able to be assigned work and independently complete tasks in the time required;
• A proactive, positive “can do” attitude willing to take the initiative;
• Flexible and adaptable;
• Resilient with an ability to handle rejection professionally.

Catholic Mission supports their employees with a number of benefits such as time-in-lieu and flexible working arrangements. There is an Employee Assistance Program, above-award holiday breaks and an annual performance, development and review program. You can look forward to becoming part of a growing and dynamic team.

Catholic Mission comprises the four Pontifical Mission Societies, which locally and globally answer the call to love God and to love our neighbour, works to establish the Reign of God through building communities of missionary disciples who share their faith by proclaiming the Word, supports Church communities and people in need, acts for justice and creation, and through the Society of the Holy Childhood, adopts child-focused, community-based development programs.

For a position description, please refer to: http://www.catholicmission.org.au/about-us/work-with-us or see the attachment below.