• Permanent Full-time position with a flexible, hybrid working arrangement.
• Lead IT strategy, cyber security and service delivery in an MSP-led environment
• Act as a trusted advisor to leadership on technology, risk and investment decisions
• Join a leading NFP tackling poverty & building a better future for all

About Caritas Australia

We are Compassion in Action. Caritas Australia is the international humanitarian and aid agency of the Australian Catholic Church. We have a vision to end poverty, promote justice and uphold dignity for all. We partner with the most vulnerable communities to help them build better outcomes by improving access to sustainable livelihoods, clean water, sanitation and education.

Why work for Caritas Australia?

You will join a team of like-minded individuals who are passionate about tackling poverty and injustice. As part of the Caritas Australia team, you will also benefit from:

• Advance your career within the International Aid & Development sector with a focus on professional development and on the job learning opportunities
• Hybrid working arrangements, to support your work/life balance
• Generous leave benefits including wellbeing, birthday, and 14 weeks of gender-neutral parental leave
• Not-for-Profit salary packaging offered

What does the role involve?

The IT Lead provides strategic oversight of the organisation’s IT, digital, and AI environment, ensuring systems are secure, reliable, and aligned with organisational goals. The role manages an external MSP, drives service performance, and leads cyber security, data protection, and privacy as the organisation’s Privacy Officer. It also supports business continuity, oversees key technology and AI initiatives, and advises stakeholders to deliver practical, secure, and value-driven solutions.

Key responsibilities will include (but not limited to):

• Provide strategic oversight of IT, digital systems, and AI, ensuring alignment with organisational goals
• Manage the external Managed Service Provider (MSP), including service delivery and performance oversight
• Lead cyber security, data protection, privacy and governance frameworks
• Oversee business continuity, disaster recovery, and system resilience
• Ensure reliable operation and lifecycle management of systems, infrastructure, and devices
• Lead IT and digital projects, including AI initiatives and system improvements
• Manage budgets, vendors, contracts, and software licensing
• Advise stakeholders on technology and AI solutions to support business needs

This role is based in our Mascot office and will work a hybrid model, including two days in the office per week.

Who are we looking for?

The successful candidate will have a deep commitment to Caritas Australia’s mission to end poverty and injustice by promoting human dignity for all, as well as a dedication to the principles of Catholic Social Teaching that guide our global efforts. They will have a mix of the following qualifications, skills and experience:

• Tertiary qualification in IT, Computer Science, or related discipline (or equivalent experience)
• At least 5 years’ experience in an IT management or senior advisory role
• Proven experience managing outsourced or Managed Service Providers (MSPs)
• Strong experience in cyber security, data protection, and IT risk management
• Experience managing IT budgets, vendors, contracts, and software licensing, with strong accountability for operations
• Strong knowledge of Microsoft 365 and cloud-based systems, with the ability to translate business needs into practical, secure solutions
• Well-developed documentation, governance, stakeholder engagement, and communication skills across technical and non-technical audiences
• Experience in the NFP sector is desirable

Success in this role will see improved system reliability, stronger cyber security maturity, and clear, trusted IT advice supporting organisational decision-making.

How to apply

We encourage you to apply even if you don’t meet all the listed qualifications. We value diverse experiences, and we believe in potential. If you’re passionate about this role and believe you can make a valuable contribution, we’d love to hear from you!

For any further questions or enquiries, please contact the people team at [email protected] using the subject line: IT Lead enquiry via EthicalJobs. Otherwise, please submit your cover letter and CV through the relevant links.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments or accommodation during the application or interview process, please contact us.

Our commitment to safeguarding – Caritas Australia recognises the personal dignity and rights of all people, especially children and vulnerable adults. As part of your employment, you will be required to undergo relevant background checks (Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Code of Conduct including Professional Behaviour Standards for the Protection of Children and Vulnerable Adults.

Our commitment to diversity - Caritas Australia encourages and supports an inclusive and diverse workforce. We consider applications regardless of race, sex, gender, age and disability. Aboriginal and Torres Strait Islander peoples, members of minority groups, and people with disabilities are encouraged to apply.

Our commitment to safety and wellbeing - Depending on your role, Caritas Australia may require you to undertake health checks or receive vaccinations to ensure your safety and wellbeing at work.