• Build your digital CRM Martech career while doing something that has real impact
• Permanent Full-time role with Hybrid working
• Join a leading NFP tackling poverty & building a better future for all

The opportunity to build your CRM Martech career with a respected organisation that has real impact. The ability to work in an environment where you’re about to work a hybrid model, with autonomy while managing the day-to-day operation of our CRM marketing platform.

About Caritas Australia

We are Compassion in Action. Caritas Australia is the international humanitarian and aid agency of the Australian Catholic Church. We have a vision to end poverty, promote justice and uphold dignity for all. We partner with the most vulnerable communities to help them build better outcomes by improving access to sustainable livelihoods, clean water, sanitation and education.

Why work for Caritas Australia?

You will join a team of like-minded individuals who are passionate about tackling poverty and injustice. As part of the Caritas Australia team, you will also benefit from:

• Advance your career within the International Aid & Development sector with a focus on professional development and on the job learning opportunities
• Hybrid working arrangements, to support your work/life balance
• Generous leave benefits including wellbeing, birthday, and 14 weeks of gender-neutral parental leave
• Not-for-Profit salary packaging offered

What does the role involve?

Support the day-to-day operation of our CRM marketing platforms, ensuring data quality, smooth campaign delivery and continuous improvement. Using Salesforce Marketing Cloud and the Salesforce CRM, you’ll build, test and schedule email communications, extract data for campaigns, manage the approvals workflow, and coordinate campaign activity to keep delivery on track.

This is a highly autonomous role within a supportive team, providing hands-on execution across supporter email campaigns, audience selection/data extracts from Salesforce, and basic reporting and dashboards.

Key responsibilities will include (but not limited to):

• Support fundraising activities by preparing, building, and scheduling supporter communications as briefed.
• Generate campaign lists and data extracts from Salesforce to support various fundraising activities.
• Build reports and dashboards and support data analysis activities, as directed, to enable data-driven decision making and supporter insights.
• Assist in maintenance of the content calendar, data requests, system support and documentation.

This role is based in our Mascot office and will work a hybrid model, including two days in the office per week.

Who are we looking for?

The successful candidate will have a deep commitment to Caritas Australia’s mission to end poverty and injustice by promoting human dignity for all, as well as a dedication to the principles of Catholic Social Teaching that guide our global efforts. They will have a mix of the following qualifications, skills and experience:    

• Demonstrated understanding of managing and optimising CRM platforms
• Demonstrated ability to work autonomously
• Salesforce or marketing cloud experience
• Excellent communication skills, and can-do attitude suitable to a campaign environment

Certifications from Salesforce in Marketing Cloud and/or Salesforce would be highly regarded.

Further qualifications or certifications in data management and analysis would also be highly regarded.

How to apply

We encourage you to apply even if you don’t meet all the listed qualifications. We value diverse experiences, and we believe in potential. Ideally this is a full-time role, though for the right candidate, we would consider part-time. If you’re passionate about this role and believe you can make a valuable contribution, we’d love to hear from you!

We encourage you to apply early, as we will be assessing candidates as they come in and may close the ad earlier if necessary.

For any further questions or enquiries, please contact the people team at [email protected] using the subject line: Data and Operations Coordinator enquiry via EthicalJobs. Otherwise, please submit you cover letter and CV through the relevant links.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments or accommodations during the application or interview process, please contact us.

Our commitment to safeguarding – Caritas Australia recognises the personal dignity and rights of all people, especially children and vulnerable adults. As part of your employment, you will be required to undergo relevant background checks (Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Code of Conduct including Professional Behaviour Standards for the Protection of Children and Vulnerable Adults.  

Our commitment to diversity - Caritas Australia encourages and supports an inclusive and diverse workforce. We consider applications regardless of race, sex, gender, age and disability. Aboriginal and Torres Strait Islander peoples, members of minority groups, and people with disabilities are encouraged to apply.

Our commitment to safety and wellbeing - Depending on your role, Caritas Australia may require you to undertake health checks or receive vaccinations to ensure your safety and wellbeing at work.