• Permanent Full time role available.
• Join a progressive & supportive Not-for-Profit organisation!
• Are you a passionate individual who has exemplary customer support? We want you!

Who is Carinity?

Carinity is a not-for-profit, values-driven organisation, which has been making a real difference in people’s lives since 1949 through comprehensive and integrated community services including residential aged care, retirement living, home care, schools, disability support, counselling, youth accommodation and chaplaincy in hospitals and prisons.

For more information about Carinity, please go to our website carinity.org.au.

Carinity Head Office is based in the northern city fringe suburb of Gaythorne, close to shops, café’s and a variety of public transport options. The campus is surrounded by trees and offers ample free parking on site.

About the role

As a Customer Service Consultant at Carinity, you will be the first point of contact for families and individuals who need assistance entering an aged care community or receiving care in the comfort of their own home. Also, in this role, you will provide quality customer service with a natural empathy towards older people and their unique needs.

Working as part of a small high performing, close-knit team, you will be responsible for completing a wide range of tasks from taking inbound enquiries regarding the availability of care through to helping prospective residents understand the means-tested fees they will be required to pay and preparing their admission contract.

It is a genuinely interesting role where two days are seldom exactly the same. Full training in the processes you will need to complete and Carinity’s internal systems will be provided.

What do I need in the role?

• Customer-centric, with compassion for the elderly and diplomacy when dealing with customers.
• Ability to work independently, and importantly as a member of a team.
• Strong attention to detail, multitasking capability and time management skill set.
• Capacity to build relationships within your own team and with the teams who deliver care to our customers.
• Good problem solving and decision-making skills.
• Well-developed computer literacy, including the ability to become familiar with Carinity’s Customer Relationship Management (CRM) system and practices.

The bonuses of joining the Carinity team

• Feel like part of the family working with a supportive locally based coordination and care team.
• Access to our Employee Assistance Program for our staff and their immediate family.
• Access to extensive not-for-profit salary packaging options (pay less tax).
• Join one of Queensland’s largest, and most experienced, aged care providers.
• Be part of a value driven organisation, with a culture of caring for others.
• Ongoing training and development to reach your full potential.

How do I apply?

Carinity is after motivated and enthusiastic candidates who feel their work offers a sense of purpose are committed to making a real difference! If this sounds like you, we want to hear from you!

To view more information, including the position description, visit our careers page. Applications should include a brief cover letter and resume that addresses the Essential Competencies and Experiences.

To submit your application, please click Apply Now.

A position description is attached.

We actively encourage and invite applications from people with disabilities and Aboriginal and Torres Strait Islander people for all our positions.

To have a confidential discussion regarding the role, please contact Brett Maunder, Marketing and Communications Manager, on 0466 570 174.