About us

Care to Serve is the Tasmanian provider of the National Carer Gateway support services. We put carers first, providing and connecting carers and families with first choice services that build and sustain their capacity to care. Care to Serve has offices in Hobart, Launceston and Burnie.

We acknowledge and support people of all genders, sexualities, cultural beliefs, and abilities and understand that carers in Tasmania, whilst sharing the common theme of caring for a family member or friend, are diverse individuals with varying beliefs, experiences, and identities. We value and respect the diversity of carers, their lived and living experiences, and recognise that carers are the experts in their own lives.

Our programs and services are tailored to be personalised, accessible, and inclusive.

About the role

Our Carer Support Officers are the first point of contact for carers across Tasmania: they field general enquiries from carers, undertake intake and registration, support navigation of services, conduct carer support planning and goal setting, match carers to supports, and review carer process and wellbeing.

• Answer incoming calls and field general enquiries and triage
• Assess urgency of interactions and make relevant referrals as appropriate
• Facilitate initial intake and full registration for new carers
• Utilise a holistic framework to help carers identify their needs and goals
• Identify and explain available and appropriate supports for carers
• Develop and record carer support plans and associated goals
• Review goal progress and follow up as required

About you

We are looking for:

• Demonstrated previous experience in a client service delivery role
• Knowledge of the community services sector, including the challenges faced by family and friend carers
• Ability to maintain positive working relationships with internal and external stakeholders, and to relate and work effectively with a wide range of individuals and communities
• Organisational and interpersonal skills such as negotiation, problem-solving and effective time management
• Ability to exercise initiative, discretion and judgement where appropriate
• Strong computer literacy and the ability to learn new IT systems and skills

Why join Care2Serve?

Care2Serve is a proud Employer of Choice, Carers + Employers Accredited Carer Employer and Rainbow Tick accredited organisation.

• Values and culture – We are a values-based organisation with a positive culture, team spirit, and supportive leadership.
• Work-life balance – We support flexible working, including working from home arrangements, and are a carer-friendly workplace.
• Compensation and benefits – We offer competitive salaries with salary packaging, with leave entitlements including paid parental leave and additional carer's leave.
• Diverse, inclusive, supportive – We are diverse and inclusive, focus on wellbeing, and recognise the achievements and personal milestones of our employees.
• Developing careers – We train and develop our people and provide regular feedback and performance reviews to help develop people and careers.

Care2Serve is an equal opportunity employer. We encourage individuals to join our workforce who have diverse backgrounds, including but not limited to: people who are Aboriginal or Torres Strait Islander, LGBTIQA+, Culturally and Linguistically Diverse (CALD), and individuals living with disability. We acknowledge, value and respect people of all cultures, sexualities, beliefs, abilities, genders, and ages, and support their rights of access, equity and participation.

Care2Serve has a strong commitment to the health, safety and wellbeing of our staff, clients, visitors, and other stakeholders, and is committed to maintaining a safe environment for vulnerable adults, as well as children and young people. All Care2Serve employees are required to hold and maintain a current National Police Record Check and Tasmanian Registration to Work with Vulnerable People as a condition of employment.

Apply now

For more information, please contact Morgan (HR Business Partner) on 03 6144 3706 or email [email protected] using the subject line: Carer Support Officer - Launceston enquiry via EthicalJobs.

All applications should be submitted directly via the online portal via the "Apply Now" button. Please include a current resume/CV and a cover letter that tells us about your recent work experience and suitability for the role.