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Lead Support Coordinator



Candella is a not-for-profit mental health organisation providing services through the National Disability Insurance Scheme (NDIS).


Most of our 100+ staff are Wellbeing Facilitators, otherwise known as ‘support workers’, who provide individual outreach services to our customers.

We also have a small but rapidly growing NDIS Support Coordination team that requires a Lead Support Coordinator to provide practice support and to assist the team to grow further.

Candella’s Support Coordinators typically have a dual-role in which they work as Wellbeing Facilitators with some customers, and Support Coordinators with others. This approach broadens the skillset of staff, which in turn improves the customer experience.

Candella has effective structures, policies, and values to ensure the dual-role model puts the interests of customers first and foremost.

Our workforce is as diverse as the people we serve. We encourage applications from people who have a lived experience of mental health challenges, Aboriginal and Torres Straight Islanders, and people belonging to diverse cultures and identity groups.

Candella is a mobile organisation, with no physical office locations. We have a strong online communications system and we are committed to providing a safe, healthy, and satisfying work environment.


At Candella, we turn up to work each day so that the people who use our services will end up with a better quality of life: more independent, more socially connected, healthier, happier, and with a greater sense of optimism and self-belief.

The word facilitate is key our approach. A facilitator is someone who greases the wheels of change, not someone who takes control or takes charge. We believe that all people have the right to set their own direction in life, and we give them the space to make progress on their own terms, in their own way, at their own pace. We are not here to fix people, or change them, or tell them what to do. We are here to help them on their way, whichever way that is.


This position is an opportunity to join the dynamic leadership team of a fast-growing community organisation. As the Lead Support Coordinator, you will assist staff in the field, develop stakeholder relationships, and contribute to various continuous improvement projects across the organisation. You will also have a small caseload of your own support coordination customers.

As the Lead Support Coordinator, you will ensure customers, frontline staff, and other stakeholders have a great experience of Candella by

  • Collaborating with Local Area Coordinators to build awareness of Candella, create strong ongoing relationships, and attract new requests for service;
  • Matching a suitable Support Coordinator to each person who has requested support coordination from Candella;
  • Achieving a high level of staff satisfaction and performance through ongoing practice support, supervision, and team building;
  • Assisting with the recruitment of additional Support Coordinators to satisfy the increasing demand for our work;
  • Ensuring continuity of service for customers;
  • Managing complaints, incidents, and challenges through to a satisfactory resolution;
  • Collaborating with internal stakeholders through project work to develop, improve and embed new Support Coordination systems and protocols;
  • Other project work and contributions as required.


We are looking for applicants who can demonstrate

  • A strong values-alignment with Candella, which includes a deep desire for all customers, staff, and other stakeholders to have a great experience of the organisation, as well as a positive attitude to diversity and inclusivity, and a positive attitude towards people who experience mental health and other social and economic disadvantages
  • Excellent communication and interpersonal skills
  • Prior experience in a mental health or community related role
  • Prior experience in a leadership role, preferably within the community sector
  • Strong understanding of NDIS processes and systems
  • Experience providing Support Coordination or similar
  • Ability to cope with, and support staff through, a changing work environment
  • Competence with technology, including the ability to learn and use new software applications for communication, documentation, and project management

Ideally, but not essentially, relevant training/education, such as

  • A Degree in Psychology, Social Work, or related field;
  • A Cert IV in Mental Health, Frontline Management or related field;
  • A Certificate in Standard Mental Health First Aid (MHFA);
  • Any NDIS related training.

Other requirements

  • Ability to work mostly from home using your own computer and mobile phone
  • Right to work in Australia
  • Current Australian driver’s licence.
  • Registered, insured, well-maintained, roadworthy vehicle suitable for completion of the duties of this position.
  • Satisfactory National Police Check and, if appropriate, relevant International Police Checks.
  • Current Working with Children Check
  • Other checks and requirements as required for ongoing compliance with applicable legislation and quality standards.


  • Flexible and supportive work environment
  • 12-month full-time fixed-term contract, with possible extension
  • $73k-$83k + super + performance-based incentives
  • Accrued Day Off earned every 4 weeks
  • Generous not-for-profit employee salary packaging. Salary packaging means you don't pay income tax on a portion of your income. You can package up to $15,900 per year as a Candella employee.

How to apply

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