- Job posted on: 14th Feb 2020
- Applications close:
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Candella is a not-for-profit mental health organisation providing services through the National Disability Insurance Scheme (NDIS).
Most of our 100+ staff are Wellbeing Facilitators, otherwise known as ‘support workers’, who provide individual outreach services to our customers.
We also have a small but rapidly growing NDIS Support Coordination team that requires a Lead Support Coordinator to provide practice support and to assist the team to grow further.
Candella’s Support Coordinators typically have a dual-role in which they work as Wellbeing Facilitators with some customers, and Support Coordinators with others. This approach broadens the skillset of staff, which in turn improves the customer experience.
Candella has effective structures, policies, and values to ensure the dual-role model puts the interests of customers first and foremost.
Our workforce is as diverse as the people we serve. We encourage applications from people who have a lived experience of mental health challenges, Aboriginal and Torres Straight Islanders, and people belonging to diverse cultures and identity groups.
Candella is a mobile organisation, with no physical office locations. We have a strong online communications system and we are committed to providing a safe, healthy, and satisfying work environment.
At Candella, we turn up to work each day so that the people who use our services will end up with a better quality of life: more independent, more socially connected, healthier, happier, and with a greater sense of optimism and self-belief.
The word facilitate is key our approach. A facilitator is someone who greases the wheels of change, not someone who takes control or takes charge. We believe that all people have the right to set their own direction in life, and we give them the space to make progress on their own terms, in their own way, at their own pace. We are not here to fix people, or change them, or tell them what to do. We are here to help them on their way, whichever way that is.
This position is an opportunity to join the dynamic leadership team of a fast-growing community organisation. As the Lead Support Coordinator, you will assist staff in the field, develop stakeholder relationships, and contribute to various continuous improvement projects across the organisation. You will also have a small caseload of your own support coordination customers.
As the Lead Support Coordinator, you will ensure customers, frontline staff, and other stakeholders have a great experience of Candella by
We are looking for applicants who can demonstrate
Ideally, but not essentially, relevant training/education, such as