This role plays a key part in ensuring strong customer service outcomes, effective team leadership and consistent day to day operational performance. You will be responsible for supervising depot activities, supporting staff and coordinating communication between employees, customers, contractors and management.

The position is full-time working a minimum of 38 hours per week, with a salary of $76,515 per annum plus superannuation.

Key Responsibilities

• Oversee daily customer service and depot operations to ensure efficient service delivery and high customer service standards
• Supervise, support, and mentor team members, including onboarding and training staff
• Ensure operational tasks are completed accurately, safely, and in accordance with company procedures, SWPs, and operational requirements
• Support the implementation and continuous improvement of customer service policies, procedures, and standards
• Maintain strong relationships with customers, contractors, commercial clients, and other stakeholders
• Monitor quality control processes and maintain accurate records using internal reporting systems
• Assist in resolving customer, staffing, and operational issues in a timely manner
• Support customer service feedback, surveys, and service improvement initiatives
• Support cash handling and reporting procedures in line with company requirements
• Promote effective communication between staff and management to ensure operational alignment
• Monitor workplace safety standards and participate in WHS meetings and toolbox talks
• Support operational improvements, workplace culture initiatives, and other site duties as required

Essential Qualifications & Experience

• At least 2 years relevant experience in customer service or operations supervision

• Forklift Licence
• Current First Aid & CPR Certificate
• First Fire Responder Training

Skills & Attributes

• Strong leadership and team supervision skills
• Excellent communication and problem-solving abilities
• Strong organisational and time management skills
• Ability to manage competing operational priorities
• Commitment to workplace safety and continuous improvement
• Ability to build positive working relationships with staff and customers

If you meet the above criteria above, please submit your current CV/resume and a cover letter outlining your relevant experience and suitability for the role.