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Program Officer - Certification

Cleaning Accountability Framework
  • 12-month contract (6-month probation, extension possible)
  • Full time
  • Location: Melbourne (currently work from home)

The Cleaning Accountability Framework (CAF) is an independent not-for-profit organisation that exists to end the exploitation of vulnerable workers and to promote human rights and responsible business practices in the property services industry.

CAF works with the union, government, academics, and the property services industry to protect and advance the rights of workers in Australia (primarily cleaners), and to address modern slavery risk in supply chains. Specifically, CAF has developed and promotes an industry-agreed standard that applies to property assets and is independently verified by CAF.

The CAF Certification Scheme includes a robust assessment of procurement, contract management, and employment practices as part of the application for certification, and a worker-driven supply chain accountability mechanism to promote ongoing compliance throughout the duration of an asset’s certification.

About the role

Reporting to the National Certification Manager and working closely with the program and administrative officers, you will be responsible for contributing to the day-to-day running of the CAF Certification and Prequalification scheme. This role requires regular communication with external stakeholders and an ability to manage deadlines. You will receive extensive training and support to equip you to be successful in this role.

You will walk stakeholders through the certification process starting with what we do, what the audit process looks like, organising worker meetings, drafting compliance reports and overseeing any remediation. You will also manage the client through ongoing health checks throughout the period of certification.

You will have an interest in labour rights and be able to analyse information and make findings on this basis. CAF is a small team that supports each other so at times your role may expand into other areas requiring a degree of adaptability. You will be a proactive team member that can take direction and work independently depending on the situation.

In return, CAF will invest in your training and development as a business and human rights practitioner, as well as reward you through the provision of six weeks’ annual leave and 12% super.

This role will require occasional travel (within Australia).

Primary duties and responsibilities

  • Assist businesses through the certification application and annual health check process including setting up stakeholder meetings, worker engagement meetings, answering certification related questions, providing advice and information on audit requirements, arranging external audits, assessing certain requirements, overseeing investigation and remediation;
  • Draft compliance reports for verification by the National Certification Manager;
  • Regularly liaise with the United Workers Union on worker engagement which includes managing CAF Representatives, labour rights education and training, and worker app groups;
  • Manage the certification database, applications and files;
  • Build and maintain relationships with stakeholders regarding ongoing compliance processes.
  • Assist the CAF CEO and Senior Marketing & Brand Manager with membership-related work;
  • Provide general oversight of CAF activities, assist with day-to-day operations, and assure a smoothly functioning, efficient organisation;
  • Other relevant duties as may be required.

Selection Criteria


  • Commitment to upholding workers’ rights
  • Ability to fully engage stakeholders (e.g. companies and vulnerable workers) with a focus on obtaining responses to requests for information
  • Ability to work in a fast-paced environment and multi-task effectively including prioritising competing deadlines and meeting deadlines
  • Being a proactive, open and honest team member that can function in a small team
  • Strong organisational skills and/or experience with project management systems
  • Strong analytical and research skills and/or experience with data analysis/data science


  • Understanding of responsible procurement, supply chains and/or property services

How to apply

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