Brisbane Youth Service

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.

This position is responsible for ensuring the effective operations of a 24/7, temporary supported accommodation for 19 young people aged 16-25. This position provides young people with temporary supported accommodation, tenancy and living skills and planned support to ensure their housing and other goals are identified and met.

Employment Type & Hours:

Full-time | 76 hours per fortnight for an initial 6-month contract, in line with funding.

Conditions

SACS Level 4 - Social, Community, Home Care & Disabilities Services [SCHADS] Award 2010 + Salary Packaging

• Generous salary packaging benefits with flexible work arrangements available
• 5.5 weeks annual leave
• Great team culture – incl. national Voice Project's 2022 Best Workplace Winner!

In addition to submitting a resume or CV, applicants must address the selection criteria [below] in their cover letter to be considered for shortlisting.

Selection Criteria:

1. Understanding of and commitment to BYS vision, objectives and practice framework
2. Demonstrated understanding of the issues impacting young people experiencing or at risk of homelessness
3. Demonstrated ability to undertake thorough assessments of a young person’s situation and support needs, including risk assessments
4. Demonstrated ability to work holistically with vulnerable young people, building trusting relationships and delivering solution focussed crisis and brief interventions
5. Strong communication skills, including interpersonal skills and writing skills and the ability to advocate effectively on behalf of others
6. Strong organisational and planning skills and the demonstrated ability to work independently and prioritise and manage competing demands

Education, Qualifications, Requirements [Mandatory]:

• A tertiary qualification in Social Work, Human Services, Psychology, Social Sciences or comparable qualification OR substantial demonstrated experience in similar service delivery
• Current Queensland driver’s license
• Working with Children Suitability Card [Blue Card] / willingness to obtain a Blue Card prior to commencement
• National Police Check Clearance
• Evidence of vaccination, immunity, or medical exemption for the following preventable diseases prior to commencement: Measles, Mumps, Rubella and Varicella [Chicken Pox]; Pertussis [Whooping Cough]; and COVID-19
• Three relevant references

Skills & Experience:

• Experience working with vulnerable young people
• Experience in a front-line service delivery setting (desirable)
• Experience working collaboratively with other agencies

Personal Attributes:

• Self-reflective and critical thinking with sound analytical skills
• Personal drive and integrity
• Ability to stay calm under pressure
• Ability to work autonomously exercising initiative, judgement and decision making within program guidelines
• Consultative and collaborative working attitude
• Commitment to a learning culture and ongoing professional development

Service Delivery:

• Provide safe and appropriate accommodation and support to young people and respond to their needs by providing supervision, emotional support, social and living skills development, recreational opportunities, conflict resolution
• Support young people in achieving their defined goals
• Assist in implementing structured and informal living skills strategies for young people
• Assess risk and respond with appropriate interventions to ensure workplace safety and wellbeing
• Implement relevant service standards to ensure quality service provision
• Liaise and provide constructive feedback on service / program delivery or raise issues regarding a young person, maintenance and repairs, staffing issues etc. to the Nest Manager or Intake and Brief Intervention Senior Manager
• Utilise the Queensland Homelessness Information Platform (QHIP) to receive and manage referrals and housing allocations from across the homelessness service system
• Provide resources and networking information to the young people
• Undertake household duties such as cooking, cleaning, and to assist young people to maintain a reasonable standard of cleanliness
• Facilitate referrals and support young people to access housing, legal, physical and mental health support, education and employment, and engage with their community
• Collect and maintain accurate client data, to contribute to monitoring, evaluation and reporting on program performance
• Participate in both quantitative and qualitative data collection to support BYS continual quality improvement and evaluation on program performance
• Participate in staff training and development activities as required
• Participate in case planning and review and service planning

People, Culture, Safety:

• Contribute to a culture of respect, optimism, accountability and resilience in line with organisational values
• Comply with the BYS Code of Conduct to ensure ethical and professional practice
• Protect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harm
• Ensure a healthy and safe workplace for all by adhering to BYS Work Health and Safety Policy, Procedures and Practices
• Attend and participate in monthly and annual supervision and reviews to monitor the service delivery and performance, organisational planning, training and development activities
• Identify and participate in training and professional development opportunities
• Participate in staff meetings, service reviews and organisational planning
• Participate as a collaborative and supportive team member, contributing to the overall effectiveness of the team and outcomes for young people
• Where agreed with the Manager, supervise students, project staff and volunteers
• Protect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harm
• Employees must ensure a healthy and safe workplace for all by adhering to BYS Work Health, Safety & Wellbeing Policy, Procedures and Practices
• Actively participate to deliver the BYS Reconciliation Action Plan [RAP] initiatives and measurable actions that support First Nations equality across our organisation and services

Administration:

• Undertake all administrative functions relating to the role in accordance with relevant policies and procedures
• Implement administration relating to the service, including accurate data, client files, correspondence, and financial records
• Submit timesheets and leave requests accurately and on time on a fortnightly basis, in accordance with relevant legislation and organisational policy and procedure
• Collect and maintain accurate client data, to contribute to monitoring, evaluation and reporting on program performance
• Participate in both quantitative and qualitative data collection to support BYS continual quality improvement
• Maintain mandatory reporting in collaboration with the Line Manager
• Implement relevant service standards to ensure quality service provision
• Undertake any other tasks as required

Interviews may take place progressively for successfully shortlisted applicants with an immediate start available.

Please visit our website for more information about working with BYS: brisyouth.org.

We look forward to hearing from you!