We are seeking a full-time Business Support Assistant to join our Fitzroy team, with a preference for Cantonese, Mandarin or Vietnamese speaker who is also fluent in English.

THE ROLE

The Business Support Assistant will provide administrative support to assist managers and clinical staff to maintain site services and systems and ensure the smooth operation of services. You will ensure that all clients and stakeholders experience excellent customer services and are treated in a respectful manner.

• Provide exceptional customer services to all stakeholders in a responsive and respectful manner
• Consult with clients and stakeholders to ensure understanding of the services offered and to navigate the systems for access to services
• Design and implement system improvements to meet the needs of program, sector, and organisational changes

Salary ranges from $70,557.77 to $76,984.39 pro rata per annum, based on skills and experience plus superannuation.

ABOUT THE BROTHERHOOD OF ST LAURENCE

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

WHAT WE ARE LOOKING FOR

Passion for supporting the mission of BSL, and delivering excellence in your role, are just the start.

To be considered for the role and be successful in it, we’re looking for an Business Support Assistant who has the following key skills and experiences:

• Cantonese, Mandarin or Vietnamese speaking candidate who is also fluent in English is preferred
• Previous experience in the Aged, Community or Health Care Sector with an understanding of funding arrangements
• Proven ability to provide excellent customer service to clients and visitors
• Exceptional communication skills and ability to build and maintain relationships with a diverse range of stakeholders
• Excellent time management and organisational skills and ability to prioritise workload to meet demands
• Previous experience in quality and audit processes and maintaining appropriate records
• Be a team player with the ability to support the team and participate in team activities

CULTURE

BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.

APPLY NOW

If you have any questions about the role or want more clarification, please contact Vasu Sharma at [email protected] using the subject line: Business Support Assistant enquiry via EthicalJobs for a confidential discussion.

Your application must include:

• A detailed cover letter, and
• A current resume 

To view the Position Description to address the Key Selection Criteria, please click here.

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.