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Administration Quality Officer

Brotherhood of St Laurence

We’re looking for a professional Administration Quality Office with relevant experience who wants to join our 2,000+ team of staff and volunteers to make a difference on a Maximum Term Full-Time basis, working 38 hours per week based in Frankston.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty.

For almost 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia.

We are passionate about the work we do.

We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.


This position will be responsible for supporting the daily operations of the Transition to Work team, including reception, customer service and general administration. This role will also be accountable for support to the Leadership Team including but not limited to financial support inclusive of invoicing and credit card requisitions. This role requires a self-motivated person who is organised and able to communicate effectively with a wide range of people and organisations in a welcoming and supportive manner.

  • Work collaboratively within teams to achieve common goals and contribute towards continual improvement initiatives
  • Receive and sort incoming mail, including pickup and delivery to the post office
  • Support Transition to Work team with updating reports and assist with program queries
  • Assist with internal audits to ensure quality and compliance is met internally

Salary will be in the range of $64,624.42 to $69.287.36 per annum, based on skills and experience plus superannuation.


Passion for supporting the mission of BSL, and delivering excellence in your role, are just the start.

To be considered for the role and be successful in it, we’re looking for an who has the following key skills and experiences:

  • Strong communication skills with the ability to effectively liaise with internal and external stakeholders over the telephone and face to face
  • Good computer skills, including a working knowledge of MS Office Software including SharePoint, PowerApps and Power Automate
  • Strong organisational skills with the ability to plan workload, prioritise and meet deadlines, and the ability to be flexible and adaptable
  • Self-motivation, with the ability to interact with and contribute to a team
  • Customer service focused
  • Highly-developed administration, computer skills and competency in Microsoft Program


  • Extensive salary packaging options to reduce amount of tax you pay
  • Career development opportunities
  • Leave loading of 17.5%
  • Flexible working arrangements
  • Employee Assistance Program


BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.

If this looks like a role that’s right for you, APPLY NOW or contact Rebecca Willmott on 0427 998 725 for a confidential discussion.

To review the Position Description and Key Selection Criteria, please click here.

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.

How to apply

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