Are you a team player with exceptional admin skills? Do you love interacting with volunteers? If you answered yes to both then the newly created position of Volunteer Coordinator at Big Group Hug may be the position you have been looking for. We have just been granted funding for a 3 day per week position for 12 months.

The Volunteer Coordinator manages volunteer resources to assist in achieving the goals of Big Group Hug (BGH); primarily the collection and redistribution of new and pre-loved baby goods, books, toys and nursery equipment to families in need.

The role works closely with volunteers providing guidance, support, resources as required.

The Volunteer Coordinator also collaborates with the Warehouse Managers and/or other Management roles to ensure all volunteer jobs are remain filled.

Key Responsibilities:

The Volunteer Coordinator is responsible for assessing, informing, and coordinating the volunteer requirements of the organisation. This includes selection, induction, training, rewarding, and recognising. Ensuring the continued growth and expansion of BGH’s volunteer base.

Volunteer Management

• End to end recruitment of all required volunteers including agency volunteers
• Advertise and prepare volunteer position descriptions if needed and Conduct interviews to determine suitability for work
• Be the first point of contact for all volunteer feedback, concerns and questions
• Research new opportunities to advertise and recruit volunteers
• Set up and maintain volunteer rosters, train volunteers in rostering system

• Maintain all compliance documentation, National Police Checks, Working with Children
• Ensure volunteers receive and complete “registration packs”
• Run quarterly volunteer meetings

• Source professional volunteers as required

Volunteer Administration

• Review and update Volunteer Handbook and other relevant documentation on an annual basis or as required
• Develop documentation, surveys, promotional and marketing initiatives for BGH volunteers
• Create and update policies and procedures as required
• Manage document library and training modules
• Tracking the number of registered volunteers, regular versus once-off volunteers and potential volunteers
• Creating reports on volunteer statistics for management as required

System and Process Management

• Maintaining the Salesforce database of volunteers, their personal details, duties, donations and hours of work
• Maintaining the CrimCheck database and paperwork
• Ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations, including BGH’s policies and procedures

Key Selection Criteria

• A minimum of 2-5 years’ experience in a volunteer management, hr/recruitment, or similar field
• An understanding of HR principles, frameworks, and change management
• Highly developed communication skills both written and verbal
• Sound time management, planning, and organisational skills to meet the demands of the busy position
• Proficient in using a range of Microsoft Office packages and client/volunteer databases in particular Salesforce
• Demonstrated networking and relationship management skills
• Experience working for a not-for-profit organisation would be highly regarded
• Must have Working with Children’s check and Police Check
• Driver’s License

Person Specifications

• Outstanding communications
• Highly developed organisation skills
• Independent and motivated – a self-starter
• A multi-tasker who can work well under pressure, to deadlines, and meet shifting priorities
• Outstanding attention to detail

A position description is attached.