• Full Time Fixed Term position
• PAACT 5 - $67,293-$72,393 per annum exclusive of superannuation
• Location - Box Hill

About us:

Box Hill Institute is composed of Box Hill Institute (BHI) and the Centre for Adult Education (CAE). We are leading education providers with strong reputations for delivering high quality educational outcomes. To maintain our reputation and achieve our strategic goals we need a workforce full of energetic and forward thinking people. If you are enthusiastic and resilient, with a strong customer and commercial focus, then join our team. At BHI you will work with great people in a challenging and dynamic environment, as we work together to continually improve our business.

About the role:

The role of the Reconnect Case Manager is to be the primary support for registered students in Box Hill Institute’s (BHI) Skills First Reconnect program.

• Student Support: Provide case management to Reconnect students, including through outreach and on campus engagement, supporting individuals address vocational and non-vocational barriers as part of re-engagement into education, training and employment pathways.
• Student Planning: Meet with Reconnect students that are part of caseload at least once per month to review and update individual Work and Learning Plans. This includes reviewing goals and aspirations that are student led. Provide counselling, information, advice and supported referral for individuals and families as required.
• Learner Outcomes: Support Reconnect students to remain engaged in and complete their education and training programs and employment placements through assertive outreach and advocacy. Work with Reconnect students around transition planning from service support to sustain success.

Your skills and experience

A relevant degree level qualification in Youth Work, Welfare, Counselling, or equivalent.

Customer/Client Service: Demonstrated and considerable experience in working to provide counselling, welfare, Youth Work or similar professional supports to young people or educational support to young people or other vulnerable student groups, including the ability to provide individual support and advocacy on their behalf. Capacity to deal confidently, courteously and confidentially with people at all levels and from diverse backgrounds, and a commitment to providing a high level of customer care in a student support role.

Administration and Computer Skills: High standard of verbal and written communication and ability to organise information, maintain and manage student records and reporting, and have proficient skills in the use of Microsoft Office programs.

Program Delivery: Ability to proactively promote and implement a range of student or client support strategies in a complex organisational context and a sound understanding and ability to meet legal, ethical, professional and policy requirements involved in the delivery of education and support programs to young students.

Problem Solving: Demonstrated ability to resolve issues for vulnerable people, and an ability to anticipate potential problems and propose workable solutions.

You will need to provide or be willing to obtain a current National Police Records Check, a Working with Children Check, evidence of your entitlement to work in Australia, and certified copies of your qualifications.

Benefits

Interested in starting a career with one of Australia's leading Institutes? At BHI we value our people. We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements.

Employment benefits include:

• Novated leasing and salary packaging
• Purchased leave
• Employee discounts on health insurance, car rental, newspaper subscriptions and more
• Library access, digital and online Resources
• Discounts services including floristry, beauty, Fountains Restaurant, Vet Clinic & Dog Grooming
• Counselling support services (EAP) and Health and wellbeing program
• Discounts on CAE/Box Hill Institute short courses for staff and their immediate family Staff development program
• Study fee reductions for approved internal courses and study support for approved courses
• Reward and Recognition Programs

Like to know more? If you have questions about this role, please contact Luke Carton at [email protected], using the subject line: Reconnect Case Manager enquiry via EthicalJobs.

Box Hill Institute is a child safe and equal opportunity employer. We value diversity in our workforce and encourage people from all backgrounds, abilities and identities to apply for our vacancies. Box Hill Institute reserves the right to withdraw an advertised position at any stage.