Company

For more than 20 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support and hope.

We are one of Australia’s most well-known, trusted, and visited mental health organisations. We never take this for granted. With that comes a deep responsibility to listen, to understand people’s needs and aspirations, and to ensure they are at the heart of everything we do.

About this Position

As a leader and innovator in workplace mental health, Beyond Blue offers workplaces a proven, scalable early intervention service so it is easier for employees to access personalised support earlier, understand how to look after their mental health, to get well and stay well.

We are looking for an experienced and compassionate Team Leader to guide and support a dedicated group of Mental Health Coaches. In this role, you will provide daily operational leadership, ensuring high-quality mental health coaching using Beyond Blue’s evidence-based model of care.

Training in Low intensity Cognitive Behaviour Therapy (LiCBT) will be provided as part of the role. The training is online, 5 weeks, full time between 11 Aug 2025 to 12 Sept 2025. The training is funded by Beyond Blue and the successful candidate will be employed and paid during the training.

The role

As part of the Before Blue, Team Leader role, you’ll:

• Lead daily team operations, ensuring adherence to our evidence-based Low Intensity Cognitive Behaviour Therapy (LiCBT) model of care
• Optimise team performance by monitoring coach utilisation, resource allocation, and workload balance
• Manage reporting requirements, preparing operational reports for Board, Executive, and service improvement
• Drive innovation and service enhancements that support sustainable revenue growth for Beyond Blue

• Lead, mentor, and support a team of Mental Health Coaches, fostering professional growth and excellence
• Oversee recruitment, onboarding, training, work and workforce plans, and performance reviews through the Thrives framework
• Collaborate with Before Blue’s leadership team to align with shared goals and strategic direction
• Represent Beyond Blue in workplaces and community settings, building meaningful stakeholder relationships

About you

To be successful you will hold:

• Tertiary qualifications in business, marketing, health, mental health, or a related field
• Proven experience leading teams in a fast-paced service delivery or contact centre environment (Mental health or healthcare sector experience preferred)
• Strong reporting, organisational, and time management skills, with experience preparing operational reports for Board & Executive teams
• Proactive, adaptable, and highly collaborative, capable of working independently or within a team
• Exceptional communication & interpersonal skills with a customer-focused mindset and ability to build relationships and engage stakeholders effectively
• Strong analytical & problem-solving abilities, using data to inform decisions
• Proficiency in Jira, Word, Excel, PowerPoint, Outlook, SharePoint

Why work for Beyond Blue

In return, at Beyond Blue, we offer a:

• A well-connected location that supports your active lifestyle: Based centrally in Naarm (Melbourne CBD), with modern office facilities and end-of-trip amenities so you can walk, jog, or ride to work with ease.
• Flexibility to suit your life: Remote and hybrid work arrangements, part-time and job-sharing options, plus purchased leave opportunities.
• Various benefits and leave entitlements: $15,900 salary sacrifice packaging, meal and entertainment benefits, and various leave options—including parental leave, family and domestic violence leave, gender affirmation leave, and community service leave.
• Inclusive and values-driven policies: Cultural, ceremonial, and discretionary leave, ensuring our team members can honour the days that matter most to them.
• Commitment to professional growth: Secondments and blended learning opportunities to support career development and continuous learning.

If you’re excited about this role, but don’t meet every requirement, that’s okay— we would still encourage you to apply! When you apply, let us know if there are any reasonable adjustments we can make during the interview process. All applications will be treated with strict confidentiality.

As part of our WGEA and Innovate RAP commitments, Beyond Blue is committed to fostering and preserving a workplace that values diversity and inclusion. We aim to grow and thrive as a diverse team with individual differences, life experiences, knowledge, self-expression, and talents.

In recruiting for our team, we welcome the unique contributions that you can bring in terms of stage in life, education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, ability, sexual orientation, opinions and beliefs.

Culture & Values

Our values are the unseen drivers of our behaviours and ultimately become the organisational culture.

• We're focused
• We're brave
• We rise
• Together

How to Apply

To apply, applications should include a current CV with a cover letter that addresses how your qualifications, skills and experience would be attributes to the position and why you would consider yourself to be a cultural addition to Beyond Blue.

For detailed information about this position including the closing date, please refer to the position description on our careers page.

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required, a Working with Children Check.

We encourage early applications as interviews may commence before the closing date.

Key words: Clinical team leader, psychology team leader, operations team leader, call centre team leader, contact centre team leader.

A position description is attached.