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Business Process Analyst

Beyond Blue

Beyond Blue’s vision is that all people in Australia achieve their best possible mental health. Our mission is to work with the community to improve mental health and prevent suicide. We aim to achieve this by:

  • Promoting mental health and wellbeing
  • Being a trusted source of information, advice and support
  • Working together to prevent suicide.

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

Beyond Blue are in the initial stages of a CRM transformation, and the role of the Business Process Analyst will be part of a cross functional team focussed on delivering a CRM to enable a shared Beyond Blue view of person and organisation.

The role is responsible for the design and requirements for a Salesforce CRM and will be required to work closely with the Program Team and key stakeholders in bridging the gap between business deliverables and technical requirements. This role requires a community centric BA who has an excellent understanding of CX principals and community needs.

The purpose of this position is to define processes and convert these into requirements, whilst fostering collaborative relationships with the business and key program stakeholders.

This role is seeking someone who will lead with a user-centric experience approach to solution development, informed by user’s needs, insights, data, research and analysis.

The appointee will have education or training in Business Analysis Body of Knowledge (BABOK), experience in Lean / Six Sigma and have Business Systems Analyst / IT Business Analyst experience. Your knowledge of user experience, customer experience, human-centred or user interface design will underpin your ability to plan, conduct and document the outcomes from data gathering employing elicitation techniques including facilitated workshops, meetings, document review and survey/questionnaires.

This is a terrific opportunity to work within an organisation that is in a growth phase and be part of shaping the future outcomes for the community.

Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.

Applicants are encouraged to view the Beyond Blue Innovate Reconciliation Action Plan 2020-2022.

Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your skills and experience would be attributes to the position. Click the 'Apply Now' button, please refer to our website / careers page for a job description.

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required a Working With Children Check.

NOTE: Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.

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