• Richmond/Eaglemont location, Wurundjeri Country
• Part time (0.5 EFT), fixed term position for 6 months
• Salary package full time equivalent up to $65K pa or $28.49 per hour (inclusive of base salary, super and salary packaging benefits)

For over 140 years, Berry Street has adapted to a changing world, and we will continue to adapt to achieve our purpose. We believe children, young people and families should be safe, thriving and hopeful. Our Vision for 2022: Together we will courageously change lives and reimagine service systems. We look forward to working with children, young people, families, carers, staff and partners to achieve this vision. Together.

The Opportunity

The Fundraising Support Officer sits in the Fundraising team, which is responsible for generating fundraising income from individuals, community groups and corporates. The Fundraising team is part of the overall Strategic Engagement team, responsible for philanthropy, fundraising, analytics and all organisation marketing and communications.

This position is currently based in Richmond with a mix of in-office and working from home, however our Richmond office will be closing by September 2021 and all Richmond based staff will relocate, continuing the mix of working in the office and from home.

Key Responsibilities

• Coordinate the logistical side of our face-to-face (F2F) program. 
• Assist with inbound phone/email enquiries including cancellations, updates and complaints/feedback and appropriately action all feedback received.
• Assist in the delivery of regular fundraiser training and the development of fundraiser recognition.

About You

• Experience with coordinating the logistical requirements of a F2F regular giving program or a similar customer-service program.
• Demonstrated ability to establish and deliver excellent customer service, including dealing with customer complaints and cancellations with sensitivity, tact and confidentiality.
• Excellent written and oral communication skills (including public speaking, presentations and facilitation skills).

The Benefits

• Additional salary packaging available.
• Flexible work arrangements.
• Access to the Employee Assistance Program (EAP), including access for staff members’ immediate family.

How to Apply

Applications including resume and cover letter addressing your suitability for the position to be submitted by the close date.

Queries to Emma Padgett, Individual Giving Specialist on 03 9429 9266.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.

Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify with a sexual and or gender minority identity. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.