Play a key role in connecting people to purpose

At Berry Street Yooralla, we believe children, young people and families should be safe, thriving and hopeful.

This is an opportunity to join a purpose-driven organisation in a role where your work directly strengthens relationships with supporters and helps drive meaningful impact.

The Opportunity

• Melbourne CBD office on Wurundjeri Country
• Full time, Permanent role
• $76K plus super and salary packaging

As our Donor Care Coordinator, you’ll be the first point of contact for our supporters , ensuring every interaction leaves them feeling valued, appreciated and connected to Berry Street Yooralla’s work.

This is a hands-on, service-focused role where you’ll:

• Respond to supporter enquiries across phone, email and written channels
• Process donations and ensure timely, accurate receipting
• Play a key role in delivering a seamless and positive donor experience

Beyond day-to-day service delivery, you’ll also take ownership of one of our most valuable assets - our supporter data.

With the support of our Data team, you’ll act as the custodian of donor information in our CRM, ensuring data accuracy so we can communicate with donors in the ways that matter most to them.

About You

You’re someone who takes pride in delivering exceptional service and thrives in a fast-paced, detail-oriented role.

You will bring:

• Experience in a customer service or administration role
• A genuinely service-driven mindset
• Confidence communicating on the phone, with a warm and professional approach
• Strong attention to detail and accuracy, especially when working with data
• The ability to work autonomously while contributing to a supportive team
• A proactive mindset, with a desire to improve systems and processes
• Experience working with databases or CRM systems (highly regarded)

Our Benefits

• Be part of a team dedicated to making a positive impact.
• Work in a supportive and inclusive environment.
• Benefit from $15,900 p.a salary packaging plus additional packaging for meals/accommodation.
• Flexible hybrid work arrangements.
• Generous leave conditions including 10 weeks paid parental leave.
• Access to the Employee Assistance Program for staff and immediate family.

How to Apply

Please apply with a resume and cover letter addressing your suitability for the position.

Contact information:

Anna Mitchell, Head of Fundraising 03 9421 7522.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the whole process — from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email [email protected] using the subject line: Donor Care Coordinator enquiry via EthicalJobs.

Berry Street Yooralla is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a NDIS Screening Check, Working with Children Check and National and International Police check (if required) and NDIS training.

A position description is attached.