• Job no: JFRXM
• Category: Social Work, Case Management
• Work for a NFP org that celebrates all cultures, diversity and inclusion
• Be innovative & creative in supporting young people in your local community
• Growth opportunities with regular supervision and support

For over 240 years combined, Berry Street and Yooralla have been at the forefront of supporting Australians with a disability and those experiencing poverty, violence and abuse. Now, as one unified organisation, we bring together unparalleled expertise and a shared commitment to empowering individuals and families to thrive, while upholding and championing their human rights. We believe in a future where everyone has the opportunity to live the fulfilling life they choose for themselves, free from the impacts of trauma, violence, and abuse, achieved safely and with dignity.

• Full-time, Fixed Term role until 10th August 2027
• Mount Helen location on Wadawurrung Country
• Base Salary $105k pa + Super & Salary Packaging

The Opportunity

Berry Street Yooralla's Housing Services team sits within the Specialist Care and Transitions North West team within the wider Complex Care program. The team provides multidisciplinary, trauma-informed support to young people and families experiencing vulnerability, disengagement and housing instability.

The Case Manager, Housing Services will provide a case management response to clients with or without accompanying children who are experiencing homelessness or at risk of becoming homeless. Clients who access these supports are often in crisis and have multiple, complex needs making them vulnerable and as such the program aims to identify and address the issues that have led to their current situation. The program focuses on principles of social inclusion and social justice to ensure that those who have been overlooked by every other element of the system have a place to go.

In this role, you will:

• Conduct client assessments and develop client-led case plans that support stability, independence and improved outcomes
• Identify and respond to the needs of children, young people and families, ensuring inclusive and tailored support approaches
• Connect clients with housing, accommodation and broader service options to address homelessness and promote long-term stability
• Build and maintain strong partnerships with community and social service providers to enable effective referrals and collaboration
• Advocate for clients and apply early intervention strategies to improve access to services and strengthen outcomes across the Western region.

About You

We are looking for a passionate and values-driven practitioner who is committed to supporting people experiencing housing instability. You will bring a client-centred, strengths-based approach and thrive in collaborative, community-focused environments.

• Experience in case management within homelessness, housing, or community services
• Ability to engage respectfully with children, young people and families, and respond to diverse needs
• Strong understanding of trauma-informed practice, early intervention and client-led planning
• Well-developed skills in building partnerships and working collaboratively with external services
• Confidence in advocating for clients and navigating service systems to achieve positive outcomes
• You will hold a Bachelor degree in Social Work, Education, Psychology or a related human services field.

Our Benefits

• Professional Development training and on the job support to further develop your case management skills with regular supervision.
• Salary packaging (up to $15,900 per annum, plus additional packaging available for meals/accommodation).
• Access to an Employee Assistance Program (EAP), including access for staff members’ immediate family.
• 17.5% leave loading

How to Apply

Please submit your resume and a cover letter outlining your suitability for the role by 11pm on the closing date.

For enquiries, please contact Margaret Quinn, Team Leader, Housing West on 0429 034 598.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the whole process — from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email [email protected] using the subject line: Case Manager - Housing Services - Mount Helen enquiry via EthicalJobs.

Berry Street Yooralla is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a NDIS Screening Check, Working with Children Check and National and International Police check (if required) and NDIS training.