• Based in Hawthorn, Melbourne - 3122, close proximity to public transport
• Opportunity for a dynamic Quality and Safety Manager to lead their quality, safe
• Part time role - 3 or 4 days a week, Hybrid role - 3 days in the office.

About Red Nose Australia

Red Nose is Australia’s leading authority on safe sleeping and safe pregnancy advice, supporting families for over 40 years. They provide compassionate, evidence‑based bereavement care to parents whose baby or child has died suddenly or unexpectedly, ensuring support is available no matter where they live. As a dedicated learning organisation, they empower parents, childcare workers and health professionals with trusted, up‑to‑date education to help keep babies safe and families supported.

About the Role

Red Nose is seeking a dynamic National Quality and Safety Manager to lead their quality, safety and governance systems across both face‑to‑face and digital bereavement and mental health services. Reporting to the COO, you’ll play a pivotal role in ensuring their services remain safe, effective and aligned with national standards, while helping Red Nose deliver the highest quality support to families across Australia.

The National Quality and Safety Manager plays a pivotal leadership role, ensuring their quality, safety and governance systems are strong, future‑focused and fully aligned with accreditation standards, regulatory requirements and legislative obligations.

With a strong commitment to continuous improvement, the role champions best‑practice frameworks, strengthens governance and risk management, and enhances their organisation‑wide quality and safety culture. The position also leads organisational oversight of privacy, complaints and service feedback, ensuring safe, responsive and high‑quality experiences for every family they support.

Responsibilities of the role:

• Lead organisation‑wide quality, safety and governance initiatives that drive excellence.
• Oversee compliance with key standards, legislation and accreditation requirements.
• Implement and strengthen quality, safety and risk frameworks to improve governance and support continuous improvement.
• Manage incident reporting, audits and organisational learning processes.
• Provide leadership across privacy, complaints and feedback systems.
• Deliver clear, insightful quality and safety reporting to the Executive.
• Build strong relationships with regulators, accreditation bodies and sector partners.
• Advise and support teams to embed best‑practice quality, safety and compliance.
• Represent the organisation in relevant quality and safety forums and networks.
• Develop and embed consistent processes for data input reporting and risk management.

Essential Key Selection Criteria

• Experience in quality, safety or governance roles within health, community services or similar sectors.
• Qualifications in business management, quality management, health service governance or a related field.
• Experience developing, reviewing and implementing organisational safety and quality systems, policies and procedures, including accreditation requirements.
• Experience implementing and maintaining national quality and safety standards, accreditation frameworks or regulatory compliance.
• Strong understanding of quality improvement methodologies and experience using organisational data to support continuous improvement.
• Experience overseeing or supporting complaints and feedback systems in a not‑for‑profit or service delivery environment.
• Experience preparing reports or providing advice to executive leaders, governance committees or boards on quality, safety or risk.
• Proficiency in data analysis and reporting, with the ability to interpret organisational data to inform improvement and governance reporting.

High emotional intelligence is essential, as the role works closely with staff, volunteers and services supporting pregnancy, infant and child loss. The successful candidate will demonstrate calm judgement, sensitivity, cultural awareness, strong trust‑building skills and the ability to operate respectfully within a bereavement‑informed environment.

How to Apply

Join us in making a difference and be part of Red Nose. To be considered for this position please apply now with your resume. If you have any further questions, please contact Rhonda at [email protected] using the subject line: National Quality and Safety Manager - Red Nose Australia enquiry via EthicalJobs. 

Beaumont People is exclusively partnering with Red Nose on this recruitment, so please send all enquiries to the above email. There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.