• Salary breakdown: Salary Range $62,000.00 - $78,000.00 + Superannuation + Salary Packaging ($15,900.00 + Meal & Entertainment expenses)
• Average 2-3 days in Randwick officer per week, based on Institute requirements
• Support a diverse employee population in the medical research sector

About the Institute

Located on the lands of the Bidiagal Clan of the Dharawal Nation (Randwick, NSW), Black Dog Institute is the only Medical Research Institute in Australia to investigate mental health across the lifespan, our aim is to create a mentally healthier world for everyone. For the past 20 years, we have been at the forefront of mental health research. Leveraging our own research, we have developed an image and workplace that is reflective of our values and mission. Our work is used to distributed through the public and is used to drive evidence informed change across the mental health sector, setting the foundation for a brighter and healthier future for all.

Benefits

• Hybrid work, 1-2 days per week in office (choose your days, consistent team collaboration days where possible)
• 35 hour work week, flexible hours agreements & 9-day fortnights
• Salary Packaging: $15,900.00 of your base salary tax free & up to $2650.00 meal & entertainment
• Family first, people first culture, we put our research into action at work to make sure we maintain mental health and wellbeing at work
• Pet friendly workplace
• Leave benefits including public holiday swap, gifted annual leave, and wellbeing leave
• Employee discounts

About the role

Reporting to the IT Operations Manager, you will provide day-to-day technical support across a diverse environment, including hardware, software, and telecommunications. This is a hands-on, people-focused role where your work directly supports staff productivity and user experience.

What you’ll bring

Essential

• Experience in an IT support role or relevant qualifications (approx. 1+ year)
• Strong technical skills across hardware, software, and operating systems (Windows and macOS)
• A customer-focused mindset, with the ability to build positive working relationships
• Excellent communication skills (written and verbal)
• Problem-solving skills and ability to work independently
• Strong organisational and time management skills

Desirable

• ITIL certification
• Experience in a multi-site or complex IT environment
• Familiarity with ticketing systems (e.g., Jira Service Management)
• Experience in a not-for-profit organisation

What you’ll be doing

IT Support & Service Delivery

• Provide first-line IT support to staff, contractors, students, and volunteers
• Manage support requests through a ticketing system, ensuring timely resolution and accurate records
• Troubleshoot and resolve Level 1–2 issues across Windows and Mac environments
• Escalate complex issues where required
• Support onboarding and offboarding, including system access, device setup, and asset tracking
• Deliver user-friendly training and guidance on workplace technologies
• Maintain IT documentation and knowledge resources
• Assist with AV and meeting room technology setup

Systems & Administration

• Assist with maintaining IT systems, devices, and network infrastructure
• Coordinate procurement and track IT assets and equipment
• Support IT audits and ensure compliance with internal policies

Team & Culture

• Collaborate with colleagues, sharing knowledge and supporting team outcomes
• Contribute to a respectful, inclusive workplace culture
• Adapt to changing priorities and organisational needs

Please note: All offers of employment are subject to background checks, which may include police checks, reference checks, and verification of qualifications, as relevant to the role’s requirements.

Inclusion at BDI

We are committed to fostering an inclusive and accessible recruitment experience where all candidates can fully participate in the process.

We warmly encourage applications from First Nations peoples, culturally and racially diverse communities, LGBTQIA+ individuals, people with disabilities, and others from underrepresented backgrounds.

We recognise that not everyone has had equal access to opportunities, and valuable skills and perspectives can be gained through diverse life experiences.

If this role excites you but you don’t meet every listed requirement, we still encourage you to apply as your lived experience and insights are important to us.

Accessibility

If you have accessibility requirements or require information in an alternative format, please email [email protected] using the subject line: IT Support Officer enquiry via EthicalJobs.

Privacy

We respect your privacy and confidentiality. We only provide information to other staff where it is needed to arrange workplace adjustments.

How to Apply

To become a part of the Black Dog Institute team, follow the "Apply Now" link to ELMO to apply and submit your most up to date resume.

If you are shortlisted for the role, we will call you and let you know you are successful. Please do not respond to any suspicious emails requesting you to upload your ID or personal details.