• Become a part of a team that is devoted to making the world a healthier place
• This role is primarily involved in contributing to the delivery of high-quality mental health education and training programs by liaising with internal and external stakeholders and looking after promotional activities

About the Institute:

The Black Dog Institute is a Medical Research Institute and a global leader in translational mental health research. We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services, education and e-health products that improve the lives of people with mental illness and the wider community.

We pride ourselves on translating our own world leading Workplace Mental Health research into an award-winning culture that encompasses a holistic view of wellbeing. We aim to create a positive, mentally healthy workplace that recognises the importance of meaningful work, balanced lifestyles, psychological well-being and continual learning whilst being guided by our core values - Collaboration, Compassion, Excellence, Innovation and Respect. We offer:

• Competitive salaries
• Salary packaging
• Commitment to Learning and Development
• Flexible working hours and work-life balance
• Generous parental leave policy
• Pet friendly office
• Social and team events

Job Description

About the Role:

The Client Liaison Officer contributes to the delivery of high-quality mental health education and training programs within the health professional, school and community sectors. This position is responsible for provision of excellent customer service and timely and accurate logistics.

Key Duties:

• Provide a high level of customer service to all clients.
• Liaise with clients to determine training dates, confirm participant numbers and ensure logistics information for training are received prior to training delivery.
• Data entry of client and workshop information into systems such as Salesforce.
• Liaise with the Delivery Network Officer and other team members to ensure presenters are confirmed and briefed based on client needs and context.
• Collaborate with the Engagement Team to ensure the successful delivery of grant activity.
• Contribution to and generation of reports when appropriate.
• Collaborate with the Engagement Team to inform the development of marketing and communications strategies.
• Where appropriate or assigned, contribute to the successful delivery of face-to-face and online workshop through logistical and technical support.

Desired Skills and Experience

About You:

The successful candidate will have the following:

Essential Criteria

1. Experience coordinating the effective delivery of logistics for online and face-to-face programs or events.
2. Excellent client relationships skills, customer service, including well-developed interpersonal and communication skills.
3. High attention to detail, innovative and solution focused.
4. Strong organisation and administration skills to effectively prioritise tasks and manage high volume workloads, particularly in peak periods.
5. Excellent written and verbal communication skills.
6. Proven experience in collaborating to deliver high quality services.
7. High level of self-motivation and initiative, with the ability to work independently and within a team.
8. Proficiency in MS Office and Customer Relationship Management (CRM) or database systems.

Desirable Criteria

1. Experience in the Not-for-Profit sector.
2. Proficiency in using the Salesforce CRM system.

Please apply via the link below with your resume and cover letter addressing your interest in Black Dog Institute and the NFP sector Candidates who apply via email will not be considered.

The Black Dog Institute is an EEO Employer.

Aboriginal and Torres Strait Islander people and encouraged to apply.