At Bayley House, we’re proud to be a well-established and trusted NDIS provider with 75 years’ experience supporting adults with intellectual disability to live full, meaningful, and connected lives.

We’re looking for compassionate and motivated individuals who share our values of Connection, Achievement, Respect and Excellence to join our team. By working with us, you’ll be part of a community that’s passionate about innovation, personalised support, and making a lasting impact every day.

Position: Full-time Permanent Position (1.0 FTE)

Classification: Victorian Disability Services (NGO) Agreement 2023 – Qualified Team Leader (SCHADS Level 4.1)

In this role, you will lead a team of Instructors to deliver high-quality, person-centred programs that support adults with intellectual disability to build independence, develop skills, and engage meaningfully in their community. You will be responsible for the day-to-day coordination of programs, staff leadership, and ensuring services are delivered safely, efficiently, and in line with NDIS requirements.

This is a hands-on leadership role, combining operational oversight with program delivery, staff supervision, and stakeholder engagement.

Key Responsibilities

• Lead, supervise, and support a team of Instructors to deliver high-quality Day Programs
• Coordinate daily program delivery, staffing, and operational requirements
• Provide practice leadership in person-centred active support and management of behaviours of concern
• Oversee rostering, staffing levels, and coverage to ensure continuity of service
• Monitor program quality, participant engagement, and outcomes
• Support onboarding, supervision, and performance development of staff
• Ensure accurate documentation, reporting, and compliance with organisational and legislative requirements
• Manage incidents, escalations, and risk in line with policy
• Contribute to continuous improvement, service development, and program growth

About you

You are a confident and practical leader who can balance people leadership with operational delivery, or someone ready to step into a leadership role with demonstrated capability in guiding others.

You’re comfortable making decisions, managing competing priorities, and stepping in to support both staff and participants when needed.

You bring a strong understanding of disability support and can translate this into structured, consistent program delivery.

You’ve demonstrated the ability to provide direction, support others, and maintain standards, while contributing to a positive and professional team environment.

You will ideally have:

• Minimum Certificate IV in Disability combined with extensive 5-7 years experience or a relevant qualification in a similar field or willingness to obtain
• Proven ability to lead, coach and develop teams in a service delivery environment
• Strong understanding of person-centred active support, behaviour support and client planning
• Experience coordinating programs, staffing, and service delivery
• Strong organisational and problem-solving capability
• Experience managing incidents, risk, and compliance requirements
• Confidence using systems and technology, including reporting and workforce coordination such as MS Office (Teams, Excel, Word, Outlook), Supportability
• Excellent verbal and written communication skills

Why join Bayley House?

• Competitive salary and Not-for-Profit salary packaging benefits to increase your take-home pay
• Ongoing learning, training, professional development and career development opportunities
• Opportunities to work across diverse client groups and settings
• Supportive, inclusive, collaborative and values-driven team culture
• Employee Assistance Program (EAP)for confidential wellbeing support along with organisation driven health & wellbeing initiatives
• Access to Retail and fitness discounts through our employee benefits programs offered through Flare and WhereFit

Interested?

Please submit your Resume and Cover Letter outlining why you want to work at Bayley House and how you meet the selection criteria.

Please specify your availability in your Cover Letter. 

Bayley House is an equal opportunity employer committed to a safe and inclusive workplace. We strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people with disability.

Bayley House is also committed to protecting vulnerable adults. All staff are required to comply with our Code of Conduct and complete relevant pre-employment checks prior to commencing including a satisfactory NDIS Worker Screening check.