The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. Ahpra’s overall mission is to protect the public by regulating health practitioners efficiently and effectively in the public interest to facilitate access to safer healthcare for all the community.

The Notifier Support Service (NSS) sits within the National Legal Practice at Ahpra and works to support the Health Regulation Directorate and the Office of the CEO. The NSS is a national service providing professional trauma informed and high-quality process information and navigation support to notifiers and witnesses who raise serious concerns about registered health practitioners.

We are seeking experienced Social Workers to join this growing national service, with multiple opportunities available, including 2x ongoing and 2x fixed term roles.

Working as part of a small, specialist team, you will collaborate closely with Regulatory and Legal Advisors to provide compassionate, clear and accessible process guidance.

In this role, you will manage a caseload to ensure a high standard of support, including:

• Supporting notifiers and witnesses to understand and navigate Ahpra’s notification and legal processes, including preparation for tribunal hearings where relevant.
• Providing trauma-informed emotional and procedural support, including information and referral pathways. (Please note: this role does not provide therapeutic counselling.)
• Applying specialist knowledge to support individuals impacted by sexual misconduct and family, domestic, and sexual violence, ensuring culturally safe, inclusive and responsive practice.
• Monitoring and reporting on caseloads, identifying emerging themes, risks and opportunities for service improvement.
• Contributing to the ongoing development and continuous improvement of the Notifier Support Service, including policies, procedures and service delivery approaches.
• Fostering a culture of early engagement, respectful communication and participation for notifiers and witnesses.

You will have exceptional interpersonal and communication skills, able to express empathy, understanding, and warmth, while communicating in clear and accessible ways. You will build effective, professional relationships with internal and external stakeholders across multiple levels. Previous experience working with clients remotely is desirable. You will also meet the following criteria:

• Qualification: Degree in Social Work and eligibility for membership with the Australian Association of Social Workers (AASW) with a minimum of 5 years social work experience.
• Demonstrated case management experience supporting individuals through long running and emotionally challenging legal processes.
• Proven ability to work in a demanding environment and provide guidance in managing complex and sensitive situations and issues.
• Experience working collaboratively as part of a multidisciplinary team, with demonstrated initiative, self-awareness, and sound judgement.
• Current Working with Children Check (or ability to obtain).

You embody Ahpra’s values of Integrity, Respect, Collaboration and Achievement, enabling you to build trust with stakeholders and contribute to a supportive team culture.

A position description is attached. 

What we offer:

• We are a stable workforce, with internal opportunities for growth and development
• Flexible working practices: best of both worlds, working a mix from office and remotely
• Outstanding employee benefits and private health insurance
• Attractive salary of $118,551 per annum plus superannuation

To apply:

• Click ‘Apply now’ to submit your application and view the position description
• Your application must include a current resume and a cover letter addressing the “Experience” section of the Role Description (2 page maximum)
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
• For any queries or a confidential discussion regarding this position, please contact [email protected] using the subject line: Social Workers - Notifier Support Service - Multiple Locations enquiry via EthicalJobs.

Please note applications will be screened and shortlisted during the advertising period.  Should we receive suitable candidates during this time, the advertising period will cease. 

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks. 

Ahpra requires all employees to comply with Ahpra policies, including the Hybrid and flexible working policy.

Ahpra acknowledges the Traditional Owners of Country throughout Australia and their continued connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and Elders past and present. 

With respect, no agencies please.