The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications, and knowledge to provide safe care are registered. 

Ahpra and the national Boards are governed by the Health Practitioner Regulation National Law.

The health professions regulated under the national scheme each have five core registration standards. Registration standards define the requirements that applicants and registrants need to meet to be registered. These standards are an important part of regulation for each profession.

We are looking for flexible and dynamic people to join the Case Management team in the Registration function. The successful applicant(s) will be responsible for the management of a variety of applications and renewals with varying degrees of complexity. The role also involves monitoring and compliance management of inherent restrictions.

These roles require strong verbal and written communication as engagement with various stakeholders including health practitioners and Boards is required to assist gathering information for the assessment of applications for registration. 

Ahpra requires all employees to comply with Ahpra policies, including the Flexible working policy. 

We have a number of exciting ongoing and fixed-term Regulatory Officer opportunities available at Levels 3 and 4. We're seeking motivated individuals to join our teams, with a preference for candidates based in Canberra, Adelaide, Melbourne, Sydney and Hobart while we remain open to considering ideal candidates in other locations. We are also looking to use this process to create a merit list for future vacancies. 

In this role you will: 

• Accurately assess and process applications for registration of health practitioners consistent with legislation, policy and procedures to ensure they are eligible and suitable for registration
• Provide exceptional customer service through timely and professional management of enquiries, applications, and stakeholder interactions, consistently meeting service delivery standards and customer expectations
• Prepare recommendations to delegates and agenda papers to Boards for registration matters
• Demonstrate high-quality verbal and written communication skills when engaging with health practitioners, co-regulatory bodies, and other stakeholders, ensuring enquiries and regulatory matters are managed professionally, accurately, and promptly
• Deliver outcomes within established KPI timeframes
• Collaborate across registration teams to assist with workload demands during peak periods
• Take a proactive approach to identifying and responding to administrative priorities and business needs
• As a level 4 Regulatory Officer you will be responsible for the case management of complex and high-risk applications and renewals of registration which may include criminal history, health impairments, performance concerns, conduct issues and disciplinary registration history as well as supporting your team members by providing advice and sharing knowledge

As the ideal candidate, you will: 

• Have experience drafting Board agenda papers, outcome notices and emails 
• Be proficient in using a range of software applications including Microsoft Office, Salesforce and Content Manager 
• Have excellent written and verbal communication skills, supported by the ability to build effective relationships and communicate confidently with diverse stakeholders.
• Have initiative and the ability to work independently as well as in a team environment to deliver outcomes and objectives 
• Have strong analytical skills with the ability to interpret and implement legislation, standards, policies, and guidelines
• Demonstrate commitment to Ahpra’s core values; Integrity, Respect, Collaboration and Achievement. 

You can read more in the attached role description for the following roles:

• Level 3: Role Description Regulatory Officer Registration L3.pdf
• Level 4: Regulatory Officer Registration L4 Various.pdf

Both Position Descriptions are also attached below.

What we offer:

• Work/life balance with the flexibility to work both in the office and at home – the best of both worlds.
• A friendly and supportive working culture with an active social club.
• Discounted Corporate Private Health arrangements and discounted gym memberships 
• Attractive salary for the following roles: -
  • Level 3: $79,577 per annum plus Superannuation
  • Level 4: $90,878 per annum plus Superannuation

 To apply: 

• Click ‘Apply now’ to submit your application. 
• Your application must include a current resume. A cover letter is not required as we will ask several questions specific to the role as part of the application process.  
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process 
• For further information or enquiries please contact recruitment via email [email protected] using the subject line: Regulatory Officers - Registration - Multiple Locations enquiry via EthicalJobs
• Applications close: 11.30pm AEST on the closing date

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks. 

Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, Ahpra is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people as well as those who may experience diversity or disability related barriers in securing employment.  If you have any support or access requirements, we encourage you to advise us at the time of application. 

Ahpra acknowledges the Traditional Owners of Country throughout Australia and their continued connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and Elders past and present. 

With respect, no agencies please.