We’re a community based, not-for-profit organisation, providing compassionate care for the aged in the Boroondara community. Our journey began 64 years ago when we first formed in 1956 as the Canterbury Citizens Welfare Committee. We were responding to a need within the community for assistance of older people, who were often socially isolated and neglected.

Today, after decades of experience, our unique and tailored approach to aged care ensures our clients and their families are actively engaged and supported during a vulnerable time of life. Our team of professionals and volunteers determines our clients’ individual needs and expectations and provides the best level of residential and community services.

Through our various home-like environments, we deliver a range of individualised and supported care services, including meals on wheels, residential care facilities, respite care, dementia specific services, affordable independent living and social support programs at our day centres.

From the beginning all those years ago, our mantra has been to promote community participation and nurture friendship. To this end, every one of our services is designed to enhance not only physical health but also mental wellbeing, while encouraging independence and embracing diversity, flexibility, choice, respect and, above all, dignity.

We are about to launch a brand new form of living for older people at Morgan Glen Iris Retirement Village. These apartments with service will allow older people to live privately with independence and dignity knowing the best help is on hand from experienced and knowledgeable aged care professionals.

Each day is different and may bring unique challenges, however the successful applicant will appreciate the satisfaction to be drawn from genuine interactions with our clients, and the knowledge that they have made a positive difference to someone’s day, every day.

This exciting new project is on schedule to launch in May 2021 with this position to commence in mid to late November. If you would like to be part of this unique community and you have a business aptitude with experience in embedding business systems and workflows along with experience as a Village Manager please read on.

Initially you will be utilising your talent to commission / set up the village. Once the setup is complete, you will then be ready to let your strong management skills shine to manage the Village.

Commissioning Job Role

Some of the task may include, though not limited to:

• Recruitment of staff
• Staff rosters, organising and designing the number of staff required.
• Staff orientation program design.
• Involvement in the design of leisure and exercise programs.
• Involvement in the menu design.
• Involvement in IT platforms design, training and implementation.
• Setting up relevant policies and procedures.
• Assisting with the purchasing of FF&E
• Assist in the planning of MGI Retirement Village opening.
• Attending pre-opening functions with pending in-coming and prospective residents.
• On-going networking.

Job Role

The Village Manager organises and controls the day-to-day operations of the village. They provide a range of support services, and recreational and social activities for the use and enjoyment of residents. They ensure the residents security and safety. Some of the task may include, though not limited to:

• Oversee the financial viability of the Village by assisting in the preparation of budgets and negotiating budget and management of monthly expenditure.
• Maintain Village occupancy through sales, enquiry management, facility tours, admissions / departures and inductions, ensuring accurate details of contacts and enquiries are kept.
• Ensure the Village is compliant and up to date with relevant legislation, including the Retirement Villages Act, Retirement Living Code of Conduct and all BASScare policies.
• Attend and participate in the Residents meetings and Committee meetings.
• Manage the use of the Village facilities, gym, cinema, salon, restaurant bookings etc.
• Manage the day to day maintenance and preventative maintenance of the common areas including overseeing maintenance contractors and associated contractors on site.
• In conjunction with the GMRL and Marketing Manager, assist in developing and action a sales and marketing plan.
• Liaise with local community groups to co-ordinate the provision of services and social resources.
• Management of security, including emergency fire and safety procedures and Village access.
• Support resident wellbeing, through identifying and promoting social and wellness initiatives for residents.
• Coach, motivate and mentor your team, manage and monitor workforce learning and development.
• Ensure appropriate skills mix and staff are rostered to provide care and service according to policies, procedures and regulations.

About you

• Your pleasant, tactful and approachable personality is necessary.
• Your ability to be self-motivated, reliable, proactive and take the initiative when needed will be highly regarded.
• You thrive to achieve, you love to build and maintain a sound knowledge of the industry.
• You are patient by nature and enjoy the company of seniors, each with individual needs.
• You understand the importance of providing a professional and high standard of customer services at all times
• You understand that you need to meet deadlines and remain calm under pressure.
• You love to develop and maintain excellent working relationships with internal and external stakeholder
• Your strong written and verbal communication skills are essential.
• Your strong organisational skills together with a strong ability to prioritise work commitments in an environment that presents multiple and conflicting demands will see you excel in this role.
• You demonstrate a high level of computer literacy and are fluent in various computer applications.
• You have demonstrated ability to manage staff in an approachable and impartial manner.

Hours of work on offer

Monday to Friday

Salary and Benefits

• Access to our generous Not for Profit salary packaging
• Access to on-going training and development
• Access to our Employee Assist Program (EAP)
• Free onsite parking
• Access to our recognition and reward program
• Quarterly social functions
• Supportive and inclusive team environment

Selection Criteria

• Minimum 3 years Retirement Village manager Experience.
• Please state your expected salary package (to include super)
• Strong networking and interpersonal skills.
• A strong commitment to providing outstanding client service.
• Demonstrated high level computer literacy.
• Strong conflict resolution and negotiation skills.
• Proven sales and contract management.
• Police Check
• Drivers licence