• 2022 Australian Financial Review's Best Places to Work
• Salary packaging with up to $18,500 p/a tax free
• Flexible and hybrid working arrangements

About us:

Baptcare is a faith based, purpose driven organisation working across Victoria, Tasmania, and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

About this role:

The primary purpose of this role is to provide workforce planning support across the Baptcare Residential Aged Care division. Reporting to the Divisional Manager you will be responsible for understand the strategic growth projections across the business, determine our future workforce requirements and devise a strategy for the workforce we need to achieve this.

The position will be accountable for the following activities:

• Delivering an optimisation agenda that will ensure workforce is utilised by consistently improving efficiency and shaping the business to service both current and future needs of our customers
• Develop a governance structure with our broker and agency network ensuring compliance and profitability and set strategic targets for broker & agency usage
• Operational Workforce reporting
• Develop and maintain capacity plans for operational teams, including FTE, productivity measures, and forecasted staffing changes (recruitment/attrition)
• Monitor and report on performance metrics and provide recommendations regarding recruit as necessary
• Work with Operational Management to gain consensus agreement of FTE plans and recruitment
• Identify gaps and build in collaboration with Senior Manager Workforce Planning, tools and plans that enable Baptcare to support its stakeholders with best in class operational effectiveness
• Develop and deploy workforce reporting to deliver meaningful insights to key stakeholders and have a complete understanding of all workforce data within Residential Aged Care
• Utilising internal data to drive and influence process and procedure improvements and be able to develop cutting edge and interactive analytics dashboards for the use of senior management and other key stakeholders
• Supporting Residential Aged Care division in their requirements to benchmark against peers for operational outcomes including the preparation and provision of fortnightly and monthly Workforce reporting packs and dashboards
• Workforce Project Management (Driving / supporting information and working alongside internal stakeholders to drive tangible workforce results)

About you:

• Experience with MIS systems, Customer Operation Fundamentals and Workforce Optimisation Principles
• High level presentation, written and interpersonal skills, with the ability to engage and develop positive relationships with staff at all levels
• To have experience in a workforce planning role, ideally in case management or back office processes
• Previous experience in WFP software solutions, with experience in case management solutions being highly regarded
• Advanced excel skills and experience using Power BI reporting
• The ability to make accountable and logical decisions, with strong problem solving and decision-making skills
• Strong attention to detail, ability to prioritise work and meet deadlines
• Confident communication skills, both written and verbal with the ability to influence stakeholders at all levels

Whats on offer:

• Competitive salary/remuneration
• Salary packaging options 
• Enjoy the benefits of salary packaging with up to $18,500 pa tax free
• Flexible and hybrid working arrangements
• We embrace diversity and include everyone
• Join an organisation with purpose, focused on our Mission, Vision and Values
• Be part of ‘Profit for purpose’, giving back to our community

How to apply:

Click 'Apply Now' to submit your application. 

Only short-listed applicants will be contacted. 

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.
• Must have had or be willing to get a Flu vaccination and COVID vaccination
• A medical assessment will be conducted to see if you are physically capable for the role

If you require support with the application process, please contact [email protected] using the subject line: Workforce Planning Manager - Residential Aged Care enquiry via EthicalJobs.

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role and supporting diversity. We welcome applicants who may require adjustments.