Join Our Growing Team at Holstep Health!

• Ref code: 6897806
• Location: Chifley Drive, Preston
• Job Type: 12-month Fixed Term Full Time

YOUR NEW ROLE

In this role, you will provide administrative and scheduling support across the Support at Home program, coordinating client services, assessments and staff home visits to ensure timely, high-quality care delivery. You will also support customer enquiries, maintain accurate client records, assist with invoicing and work closely with the care management team to support participant wellbeing and continuity of care.

YOU WILL BE RESPONSIBLE FOR

You will be responsible for coordinating and scheduling client services, assessments and staff home visits within the Support at Home program. The role includes responding to customer enquiries and service changes, maintaining accurate client records and electronic documentation, triaging inbox requests, supporting monthly correspondence and statement mailouts, and assisting with invoicing and general administrative tasks. You will work closely with the care management team to ensure continuity of care and timely service delivery for participants.

WHAT YOU NEED TO SUCCEED

To succeed in this role, you will have strong organisational and time management skills, with the ability to prioritise competing demands and meet deadlines. You will demonstrate excellent customer service and communication skills, ideally gained within a community or health-based setting, along with strong problem-solving abilities and attention to detail. High-level computer literacy and experience maintaining accurate records are essential. Experience working within government-funded aged care programs or fluency in a language other than English will be highly regarded.

WHAT WE OFFER

• Generous salary packaging
• Flexible work arrangements
• Opportunities for additional leave

HOW TO APPLY

To apply for this job please submit the following:

• A cover letter
• Your resume, including two recent referees
• A response to the key selection criteria outlined in the Position Description.

You can submit your application via the platform by clicking the "Apply Now" button.

Important Recruitment Notice

Holstep Health will only contact candidates via an official email address ending in @holstephealth.org.au. Any requests for personal information will only occur at the appropriate stage of the recruitment and onboarding process and will be issued via secure systems.

At Holstep Health, we celebrate diversity and inclusion and encourage applications from people of all backgrounds, religions, sexual orientations, ages and genders. We value the unique perspectives each individual brings to our team.

Holstep Health supports healthcare workforce vaccination to manage infectious disease in the workplace to protect our clients and community.

Holstep Health is an equal opportunity employer and is committed to ensuring a safe environment for everyone and meets the current Child Safe standards.

All applicants must have the right to work in Australia. We warmly encourage people from diverse backgrounds and abilities to apply.