Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 160,000+ customers to be part of the clean money movement.

We have an exciting, permanent full time opportunity in our Credit team in Moe. The Team Leader – Credit is responsible for leading the three core functions performed by the team. These include Credit Assessment, Lending Service (Inbound calls) and Lending Administration.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.

• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We are the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you will be doing

• Lead the Credit team to ensure customer needs are met and loan funding targets achieved
• Lead the Credit team to ensure all loan enquiries and applications are actioned in accordance with Bank Australia Lending Policies and Guidelines and service standards
• Monitor quality and volume targets
• Maintain service quality to the bank’s customers, staff and broker partners
• Co-ordinate and implement staff training for the Credit team
• Establish & lead performance objectives for the Credit team
• Complete staff reviews and performance appraisals
• Establish strong relationships with Bank Australia staff and broker partners
• Support Bank Australia’s strategic objective of broader distribution across all of the bank’s distribution arms
• Provide timely, accurate and appropriate performance reporting.

What you will bring

• Strong knowledge of lending legislation, policies and procedures
• Up to date understanding of trends in retail consumer lending
• Strong understanding of the unique service landscape across branch, online/phone and broker introduced lending
• High level of experience assessing, recommending and processing loans
• Current (or previous) high level Delegated Lending Authority (DLA) preferred
• Experience leading and motivating a team, in particular to achieve and exceed targets
• Excellent communication, interpersonal and organisational skills
• Ability to effectively determine priorities and allocate work under high workloads
• Excellent customer service, conflict resolution and problem solving ability
• Highly competent in the use of Microsoft Excel
• Project management and credit reporting experience
• Ability to train staff and develop individuals and a team
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.