• Full time, maximum term - 6 months from commencement
• Based in North Melbourne, VIC

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. Our vision is human dignity, peace, safety, and well-being for all.

About the role

You will provide the first level of support to Red Cross people; ensuring all customer requests for service are recorded, resolved, and managed in accordance with agreed SLA's to minimise service disruptions to the organisation. Requests for service are received directly via phone as well as being logged via web and email services.

You will prioritise incidents and service requests efficiently and effectively to ensure accurate solutions and positive customer experiences.

This role requires the ability to work within a 8am to 8pm shift (8am to 7pm during Daylight Savings), including local public holidays.

What you will bring

• Exceptional customer service and telephone communication skills
• Highly developed interpersonal skills; including liaising with people from diverse backgrounds
• Proven ability to communicate technical issues clearly and effectively to non-technical people
• Strong attention to detail is essential; as are organisational and time management skills
• Solid experience with Microsoft OS / Office applications, Microsoft Active Directory, and networking basics
• Proven ability to perform desktop audit and experience in laptop refresh project rollout is desired

Why work with us?

Work for purpose and know that your work helps keep our people and the communities we work with safe. 

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further Information

To find out more about this opportunity please refer to the position description below. For additional enquiries, please contact Preethi Krishnamurthy on 03 9223 9193.

Position description:  Position Description - IT Service Desk Analyst.pdf