• Permanent position
• Part time hours – 19 hours per week
• Garran, ACT location

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

The Reception and Administration Officer ensures client service enquiries, bookings and associated fees are managed professionally and effectively as part of the ACT Programs team. The main activities for the role include client communication, customer service and effective client bookings while maintaining quality standards in federal, and state funded service areas.

What you will bring

• Excellent customer service skills and demonstrated experience in a similar position including cash handling and complex client enquiries
• Experience in effective communication with a diverse range of people, including clients, volunteers, external stakeholders, service providers and individuals from varying cultural and linguistically diverse backgrounds
• Demonstrated empathy towards client groups who are ageing, living with disabilities and special needs groups as defined by the Commonwealth Government
• Ability to be self-directed with high organisational skills and a demonstrated ability to prioritise a demanding workload
• Knowledge and understanding of the aged care and disability sectors
• Demonstrated knowledge of the terms and conditions in the sector: Wellness, re-ablement, dementia, LGBTIQ, CALD and ATSI, Privacy and Confidentiality, Carer and cultural appropriate services delivery

We utilise Covid-19 safe practices

We encourage all of our employees to be vaccinated against Covid-19 and a number of states have mandated that Australian Red Cross employees must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements or have the appropriate medical exemption information available.

Why work with us

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

For further information about this role, please refer to the position description attached below or contact Celeste Hartmann on 0424 406 319.

Please find a complete Position description attached below.

To apply

Please submit your application via the Apply Now link below.