Job Summary
- Applications close:
- Job posted on: 17th May 2021
Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.
The Customer Experience Insights Lead is responsible for leading the development of actionable customer insights across the E&S program in alignment with team and organisational priorities. Through primary and desktop research, they will look for opportunities to: acquire, convert, retain and up-sell Red Cross supporters, and improve the experience of, and increase engagement for, all Red Cross customers. This includes analysis of market opportunities, the profiling of prospects and research aimed at maximising the effectiveness of donor acquisition and loyalty campaigns, and leading data driven analysis of products and processes, with a customer-focused lens.
Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.
Red Cross offers generous salary packaging benefits and flexible working arrangements.
For further information about this role, please refer to the position description attached below or contact Jennifer Shailer on 0428 971 134.
Position description: PD Customer Experience Insights Lead (002) (2).docx