• Casual hours
• Based in Aitkenvale / Townsville

About Us 

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. 

About the role 

The Afterhours Outreach Program operates from 3pm – 11pm with outreach occurring from 5pm – 10.30pm. A team of three do assertive outreach by driving and doing foot patrols in various locations based on referrals and data provided by other stakeholders in the homelessness space, including the Red Cross Homelessness Hub, Community Patrol and the Council.

The locations patrolled range from parks, the city and beaches including the strand when required. The team offer information and referrals and assess those in particularly vulnerable situations with the possibility of putting them into emergency accommodation if needed. 

This position will provide mobile, outreach and/or centre-based case management support to individuals and families. You will undertake case coordination and network development activities that build the capacity between providers. You will operate from a strengths based and capacity building framework to promote social inclusion, human rights, participation and consumer choice.

Shifts can include:

• Monday to Friday - 9AM-5PM
• Monday to Thursday - 5PM-10:30PM
• Saturday - 7AM - 10:30AM 

What you will bring 

• Sound casework/case management experience including holistic assessment of client needs and development of case plans
• Experience in working with marginalised people in the community
• Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
• A Degree or Diploma in Social Work or Social and Community Services with post-graduate experience; or other relevant qualifications, skills and experience that demonstrate equivalence to this standard
• A current unrestricted Driver Licence and a Working With Children Check (blue card) are mandatory requirements

Benefits that act for you, while you act for humanity 

Financial Wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. 

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs. 

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options 

Career Development: Access to ongoing learning, training, and development courses 

Further information  

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Hourly rate from $41.53000 + casual loading + superannuation + salary packaging. 

To find out more about this opportunity please refer to the position description below.  

For additional enquiries, please contact Jessica Kennedy on 0457 500 354 for a confidential discussion. 

Position description: Case Worker - Community Programs 523086.pdf.

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. 

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more. 

Job Ref #: 523086